• duration
    3 days

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management.

In this ITIL Foundation course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you’ll learn the core disciplines of ITIL best practices.

Upon completing this course, you’ll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

This course positions you to successfully complete the associated exam, which is offered on the last day of class students.  Virtual students will receive a voucher for a webcam proctored exam which they can schedule at their convenience.

What’s Included

Digital ITIL Foundation Handbook
Practice ITIL Exams
ITIL Prep Questions
Process review maps and flashcards

training features

  • 3 Day Review from a Subject Matter Expert

  • Pre and Post Class Support

  • Study Resources for Every Learning Style

  • Guaranteed to Run

  • Featured on CNN, FOX News, MSNBC, Reuters

  • ITIL Exam Review

  • 98% STUDENT SATISFACTION RATE

Achieve ITIL Foundation certification success!

At Training Camp, we have the most experienced instructors in the industry, trained in accelerated learning concepts and exam preparation. Our instructors’ experience preparing students for real world results is a key difference. We consistently deliver superior results, and understand the key principles of accelerated learning - Training Camp’s framework for success.

ITIL Foundations Boot Camp Outline

Incident Management

Definition of an incident, description of Incident Control
Problem Management

Definition of a problem and known error, proactive problem management
Service Asset and Configuration Management

Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
Change Management

Definition of a change and request for change (RFC); description of change models and change procedures; role of the change advisory board (CAB) and ECAB (for handling emergency changes)
Release and Deployment Management

Scope and concepts; definition of deployment management library (DML) and definitive deployment spares or asset store (DSS); description of planning, testing and implementing
Service Level Management

Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
Financial Management for IT Services

Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
Availability Management

Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
Capacity Management

Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
IT Service Continuity Management

Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looking at the various different recovery options available and their appropriateness for the different levels of criticality of services
Service Management as a practice

Definition of a Service and Service Management as a practice
Describe the concept of Good Practice
Define and distinguish between Functions, Roles and Processes
The process model
List the characteristics of processes
Service Desk

Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management
The Service Lifecycle

Understand the Service Lifecycle
Describe the structure, scope, components and interfaces of the ITIL Library
Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
Operation and Continual Service Improvement
Generic concepts and definitions

Define some of the key terminology and explain the key concepts of Service Management
Key Principles and Models

Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management
Processes

Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes
Functions

Explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions
Roles

Account for be aware of the responsibilities of some of the key roles in Service Management and to recognise a number of the remaining roles described in other Learning Units
Technology and Architecture

List some generic requirements for an integrated set of Service Management Technology
Understand how Service Automation assists with integrating Service Management processes

Who Should Attend

While you will find a basic knowledge of IT useful, there are no formal entry requirements for this accelerated course or examination.

This course is ideal if:

You’re in an IT environment that has day-to-day responsibilities within one or more of the service management disciplines
You wish to broaden your understanding of how your role fits into the wider service management framework
You would benefit from a knowledge of IT service management best practic

  • Live classroom

    Check out our upcoming dates for this ITIL Boot Camp.

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  • Virtual classroom

    This course is also available Live Online Format.

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Testimonials

My instructor Dennis Lee is amazing and teaches in a way you can easily understand the material.
Bill Chamberlin
The intent of the training was to help us pass the exam, and make us familiar with the material and types of questions. The instructor did a good job of getting us ready for the exam. I passed the exam!
JA Northrop Grumman
My overall experience with Training Camp's CISSP class was great. I passed the exam! Remember, you do have to do the work to learn the material. Just because you attend the Boot Camp class without putting in the efforts doesn't mean you'll pass.
SH LGS Innovations
Training camp got me up to speed on the domains that I hadn't had tons of experience and in the end this made all the difference to ensure I attained my certification.
JS EZe Software Group
The Training Camp provided a great training environment for my Security+ certification. Feeding me information and knowledge through a fire hose was exactly what was needed for my study style. I will definitely consider Training Camp in the future.
Luke Swearingen Harris
Training Camp provided me with a comprehensive and immersive learning experience with a great instructor to further my career.
TP Hewlett Packard
I personally love the experience. For me, this is the best way for me to get away and actually do nothing but study and work. This is why I choose to come here over self study. No distraction.
Frank DiGiovanni West Morris Regional
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