IT Service Management
IT Service Management
Starting with the ITIL (the ITSM best practice framework)-espoused definition: “The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology.
4 courses
4 Course(s) Found
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OnlineAnywhere – Live Practice Labs
365 days
This OnlineAnywhere Live Practice Labs subscription provides access to pre-configured real hardware environments hosted in the cloud with accompanying lab guides for fast, convenient, and access to gain hands on experience.
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OnlineAnywhere – On-Demand Training Access
365 days
Learn on your own time with our OnlineAnywhere On-Demand Training Access. This package provides access to over 5,500+ hours of video training on in-demand topics in technology and business skills.
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ITIL® v4 Foundation Certification Boot Camp
3 days
Learn about process improvements, benefits, and challenges of ITIL® v4.
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ITIL® v3 Foundation Certification Boot Camp
3 days
Learn about process improvements, benefits, and challenges of ITIL®.