ITIL® 4 Foundation

Our ITIL 4 Foundation courseware is regularly updated with feedback from certified alumni to stay current with exam content. It is reviewed every 30 days to ensure accurate information, providing a unique advantage over traditional ITIL books or externally sourced materials.

Exam: ITIL 4 Foundation
Number of Questions: 40
Passing Score: 26 out of 40 marks required to pass (65%)
Duration: 60 minutes
Format: Multiple choice

Our ITIL 4 Foundation instructors are skilled in accelerated learning and exam prep. With experience from training thousands of exam takers, they bring unique insights to ensure your success in the ITIL boot camp.

Our ITIL 4 Foundation training is accelerated and includes modern educational content. Evening review sessions offer additional value with updated practice exam drills and lab simulations that mimic the actual certification exam.

Upon completion of the course, students are offered to attend (as many times as desired) our ongoing live, online full-day exam preparation review sessions prior to taking the examination. We are so confident in our course, we offer the industry’s best guarantee.

Our support team will assist with your ITIL 4 Foundation certification preparation, covering exam registration and all necessary steps. They will address any questions to ensure your success in achieving ITIL 4 Foundation certification.

Maintaining current knowledge and skills is crucial in the industry, and earning Continuing Professional Development (CPD) is important to support your professional development activities with ITIL 4 Foundation certification. Starting in 2023, all ITIL 4 certifications will need to be renewed after 3 years.

We provide qualifying CPD activities to meet your renewal requirement for our Alumni, such as:

• Custom training events
• Exclusive webinars
• Reduced-cost exam vouchers

We understand the importance of staying current in this field and are committed to helping our Alumni maintain their professional certified status. Whether you are looking to renew your current certification or earn additional ones, we provide the resources and support you need to stay current and competitive in the industry.

Introduction and Overview
•Introduction to ITIL 4
•IT service management and ITIL
•What is ITIL and how has it evolved?
•The ITIL service value system (SVS)
•The four dimensions model
•Case study discussion

Key Concepts of Service Management
•Value and value creation
•Organizations, service providers, service consumers, and other stakeholders
•Products, services, and service relationships
•More about value—outcome, cost, and risk
•Case study discussion

Four Dimensions of Service Management
•Organizations and people
•Information and technology
•Partners and suppliers
•Value streams and processes
•Case study discussion

The ITIL Service Value System
•Overview of the service value system
•Opportunity, demand, and value
•ITIL guiding principles
•Governance Service value chain
•Continual improvement
•Case study discussion

The Service Value Chain
•Introduction to the service value chain
•The purposes, inputs, and outputs of value chain activities
•Continual improvement
•Case study discussion

ITIL Management Practices
•Introduction to the practices
•General management practices
•Service management practices
•Technical management practices
•Case study discussion

•Exam Structure
•Exam Registration Process
•Time Management
•Topics and Concepts
•ITIL Certification Question Structure
•Vendor Interpretation Techniques