ITIL® 4 Foundation

ITIL® 4 Foundation is the entry-level certification in the ITIL framework, the most widely adopted approach to IT service management. It covers the guiding principles, the service value system, and the key practices used to plan, deliver, and improve IT services. Employers worldwide recognize it as the baseline credential for service management roles.

The course fits IT professionals in service desk, support, operations, or management roles, along with anyone moving into IT service management. No prior certification or experience is required to attend or to sit the exam.

ITIL 4 is the established version of the framework, built around the service value system and the guiding principles, and it remains the most widely recognized ITIL certification held by professionals today. ITIL (Version 5) is the newer release that updates the guidance for modern digital and AI-enabled environments. The core service management concepts carry forward, so ITIL 4 knowledge stays relevant as organizations begin adopting the newer version.

If you are new to ITIL, Version 5 is now the default: it is the current framework and the prerequisite for the higher level Version 5 certifications. Take ITIL 4 Foundation only if your employer or a prerequisite specifically requires it, or if you are completing an ITIL 4 track you have already started. Both are entry-level certifications issued by PeopleCert, and both are offered here through Cornerstone Service Management. Contact us and we will help you choose the right one for your goals.

The course runs three days of live, instructor-led training. You leave exam-ready, and you earn the certification once you pass the ITIL 4 Foundation exam, which is issued by PeopleCert.

Enrollment includes live instructor-led training online or in person, PeopleCert’s authorized ITIL 4 courseware, mock exams, the exam voucher, and a mobile study app. Take2 is included, covering a second exam sitting at no extra cost if your first attempt falls short.

The exam is 40 multiple-choice questions in 60 minutes, closed book, with a passing score of 65 percent (26 of 40). Your results and official digital certificate are issued directly by PeopleCert.

Take2 covers a second exam sitting at no additional cost, so you can retest without buying another voucher. It is a straightforward re-examination option built into your enrollment.

Yes. ITIL certification is recognized worldwide as a core qualification for IT service management roles and a stepping stone into leadership. It also opens the path to advanced ITIL modules such as the Specialist and Strategic certifications.

ITIL is the most widely adopted IT service management framework globally, with a clear progression from Foundation through advanced levels. Its decades of enterprise adoption are why so many organizations list it as a preferred or required qualification.

Yes. ITIL originated in the United Kingdom and is used by government agencies, healthcare systems, banks, and multinational companies around the world. It is treated as a standard qualification for many IT service management roles internationally.

The certification and exam are owned by PeopleCert International. The courses on this page are offered by Cornerstone Service Management, an Accredited Training Organization (ATO) of PeopleCert. ITIL is a registered trademark of PeopleCert International, used under the permission of PeopleCert International.