This 3-day ITIL 4 Foundation certification course covers the ITIL 4 end-to-end IT/digital operating model for the creation, delivery and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.
The context of ITIL, with the release of ITIL 4 in 2019 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
Training Camp has provided premier training and mentoring in advanced technologies since 1998. We offer an instructor average of 20-plus years of hands-on, real-world experience in application development and design, web development and design and a wide variety of IT technical skills and specialties.
ITIL v4 Foundation Handbook (Digital)
ITIL v4 Study Guide
ITIL v4 Prep Questions
ITIL v4 Mock Exam
ITIL v4 Foundation Exam Voucher
ITIL v4 Foundation
All courses can be brought onsite or produced online / virtually for a private presentation, customized to suit your unique learning requirements and delivered in a total turn-key, worry free manner for your team or organization. Our pricing is always cost effective, and your satisfaction is guaranteed.
At Training Camp, we have the most experienced instructors in the industry, trained in accelerated learning concepts and exam preparation. Our instructors’ experience preparing students for real world results is a key difference. We consistently deliver superior results, and understand the key principles of accelerated learning - Training Camp’s framework for success.
ITIL 4 Overview
-Introduction to ITIL
-Key Concepts of ITIL
The ITIL Framework
-Four Dimensions of Service Management
-ITIL Service Value System
ITIL Guiding Principles
-Focus on Value
-Start Where You Are
-Progress Iteratively with Feedback
-Collaborate and Promote Visibility
-Think and Work Holistically
-Keep It Simple and Practical
-Optimize and Automate
The ITIL Service Value System
-Governance
-The Service Value Chain
-Continual Improvement
Key ITIL Practices
-Continual Improvement
-Service Level Management
-Change Control
-Incident Management
-Service Request Management
-Service Desk
-Problem Management
Other ITIL Practices
-General Management Practices
-Service Management Practices
-Technical Management Practices
ITIL v4 Exam Review
ITIL v4 Prep Questions
ITIL v4 Mock Exam
This course is designed for anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
Some level of work experience in IT service support or IT service delivery is highly recommended.
If you are familiar with ITIL version 3, much of the basic terminology will be similar. If there are notable revisions to the content, this icon will appear next to the explanatory text. For example, if the definition of a term has been revised, then this icon will appear along with an explanation of how the definition has changed from the previous version.
Check out our upcoming dates for this ITIL Boot Camp.
See datesThis course is also available Live Online Format.
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