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ITIL® 4 Foundation

Learn the foundations of ITIL. Certification exam voucher included!

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  • Overview

  • Features

  • Syllabus

  • Flexible

  • Groups

  • Schedule

Fast-Track Your Path to ITIL® Certification – Join Our Intensive Boot Camp Today

All-Inclusive ITIL Boot Camp

94%
First-Time Pass Rate

7K+
ITILs Certified

25+
Years Experience

Training Options

Flexible formats designed to fit your schedule and learning style.

  • 3-day intensive boot camps
  • 2-week evening program
  • Available in person or live online
  • On-site corporate training available
Success Guarantee

We’re committed to helping you achieve ITIL certification.

  • Exams delivered onsite
  • Exam & Second Shot Included
  • Free course retake
  • Continuous learning support

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Trusted by Thousands

We’ve trained and certified more ITILs than any other provider. Choose intensive 3 day bootcamps or flexible 2-week evening programs.

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Save Time – We Deliver ITIL Exams

We deliver ITIL exams onsite. Join the 94% that pass on the first attempt before you leave.

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Reduce Stress – Free Exam Retake

With exam assurance, you get a free second exam voucher and course retake.

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Work Smarter – Gain Practical Expertise

Our learning methods help you pass the exam with confidence. They also give you useful knowledge for real-life situations.

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Career Security – ITIL in demand

Our training enhances your long-term career prospects, ensuring your skills and credentials stand out.

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Dedicated Support – Ongoing mentoring

Gain access to your instructor and valuable ITIL resources for continued support after class ends.

Let’s Make It a Date! Pick the class that fits your schedule and secure your future.

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All the ITIL Knowledge. Half the Time to Certification.

Experience accelerated learning to get upskilled, ITIL certified, and back to work. Fast.

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FREQUENTLY ASKED QUESTIONS

Official ITIL® 4 Foundation Boot Camp FAQ

The ITIL® 4 Foundation certification introduces you to the core principles of IT service management. It provides a framework to improve service delivery, efficiency, and customer satisfaction in IT operations.

This course is ideal for IT professionals, managers, and business leaders who want to understand ITIL best practices. It’s also suitable for individuals seeking to advance their careers in IT service management.

Yes, the course includes an exam voucher, enabling you to take the ITIL® 4 Foundation certification exam upon completing the training.

No prior knowledge or experience is required to enroll in the ITIL® 4 Foundation course. It is designed for both beginners and experienced professionals.

This certification enhances your understanding of IT service management and can lead to roles such as IT Service Manager, IT Project Manager, and IT Consultant. It also helps improve organizational performance and service delivery.

Yes, we offer group discounts for teams and organizations. The more participants you register, the greater the savings. Contact us to discuss tailored pricing options for your group size and needs.

This boot camp equips you with the skills and knowledge to earn your ITIL® 4 Foundation certification and excel in your career as an IT service management professional.

Before Class

Why It Matters

Training Camp sets you up for success by ensuring you’re well-prepared before class begins. We provide comprehensive pre-course materials, including study guides, e-learning modules, and practice questions, to help you familiarize yourself with key ITIL concepts prior to class. You will also receive a detailed course roadmap and access to our expert instructors for any pre-class questions. This preparation ensures you arrive ready to fully engage in the intensive training, maximizing your learning experience and boosting your confidence for exam day.

Day 1 – Introduction to ITIL® 4 and the Service Value System (SVS)
AM
Morning
  • Welcome and Course Overview
  • Introduction to ITIL® 4
  • Key Concepts of Service Management
  • Discussion: Importance of Service Management in Modern IT
  • Group Activity 1: Mapping ITIL Concepts to Organizational Roles
PM
Afternoon
  • The ITIL® 4 Service Value System (SVS)
  • Understanding the Four Dimensions of Service Management
  • Lab 1: Identifying SVS Components in Real-World Scenarios
  • Group Discussion: Challenges and Opportunities of Implementing ITIL in Organizations

Why It Matters

Understanding ITIL® 4 and the SVS is crucial for aligning IT services with business goals, optimizing processes, and driving value creation in today’s digital landscape.

Day 2 – The ITIL® Guiding Principles and Service Value Chain
AM
Morning
  • The ITIL® Guiding Principles
  • Focus on Value, Start Where You Are, and Progress Iteratively with Feedback
  • Lab 2: Applying ITIL® Guiding Principles in Case Studies
  • Group Activity 2: Create a Guiding Principles Checklist for an IT Team
PM
Afternoon
  • Understanding the ITIL® 4 Service Value Chain
  • Activities of the Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
  • Lab 3: Designing a Service Value Chain for a Hypothetical IT Service
  • Group Discussion: How the Service Value Chain Integrates with Agile and DevOps

Why It Matters

The ITIL® Guiding Principles and Service Value Chain are essential for creating value-driven, efficient IT service management systems. These principles provide actionable guidance for decision-making, helping teams focus on value and adapt iteratively. Understanding the Service Value Chain enables organizations to integrate key activities like planning, designing, delivering, and improving services seamlessly with Agile and DevOps practices, ensuring a holistic approach to delivering business value.

Day 3 – ITIL® Practices and Exam Preparation
AM
Morning
  • Introduction to ITIL® Management Practices
  • Service Management Practices: Incident Management, Problem Management, Change Control
  • Lab 4: Incident and Problem Management Simulation
  • Group Activity 3: Developing a Change Control Process for an Organization
PM
Afternoon
  • Continual Improvement and the Role of ITIL® in Digital Transformation
  • Group Discussion: Continuous Improvement Strategies in IT Organizations
  • Exam Preparation and Key Concepts Review
  • Lab 5: Practice Exam and Review of Sample Questions
  • Q&A Session and Final Exam Strategies

Why It Matters

This part covers essential ITIL® practices and prepares participants for the certification exam by focusing on incident management, problem management, and change control processes. Practical exercises and group discussions provide real-world experience in implementing effective IT management strategies. The session wraps up with a thorough review, practice tests, and guidance to build confidence for the exam.

ITIL® 4 Foundation Study Tools & Resources

Your journey to ITIL certification requires the right preparation strategy. We’ve gathered expert insights to help guide your path to success.

Success Path

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Industry Guide

Understanding the Importance of ITIL in Modern IT Service Management

ITIL (Information Technology Infrastructure Library), a globally recognized framework, plays a pivotal role in shaping and guiding the processes of IT service management.

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Webinar

Navigating Through Information Systems Acquisition, Development, and Implementation

This specialized 2-hour webinar is designed to arm you with the expertise needed to navigate the complexities of auditing and managing the lifecycle of information systems, ensuring they align with business objectives and adhere to best practices from inception to deployment.

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