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Transforming IT Services: Discover the Power of ITIL® 4

Duration

4 Day (Virtual or Physical Classroom)

Expert Instructors

Learn from the best in the industry

Hands-On

Practical exercises & real-world scenarios

Transforming IT

Gain proficiency in ITIL

In today’s fast-paced digital world, exceptional IT service management is not just an advantage; it’s a necessity. Our ITIL 4 Specialist: Create, Deliver, and Support course is meticulously designed for IT professionals seeking to deepen their understanding and enhance their skills in creating, delivering, and supporting IT services.

  • Expert-Led Instruction: Learn from industry-leading professionals with real-world experience.
  • Interactive Learning Experience: Engage with a blend of lectures, case studies, and group discussions.
  • Up-to-Date Curriculum: Stay ahead with the latest ITIL® 4 practices and frameworks.

As a part of the ITIL 4 Managing Professional stream, CDS is crucial for those seeking a holistic understanding of ITIL 4. It bridges the gap between theoretical knowledge and practical application in real-world scenarios. We aim to make exam preparation stress-free with our comprehensive courses for ITIL v4. Our programs ensure you’re fully prepared to pass the certification exam & advance your career.

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Team Training

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The CDS module is primarily aimed at IT service management practitioners who are involved in managing and integrating the operation of IT-enabled services. This includes professionals in roles like service managers, ITSM managers, and service delivery managers.

  • Service design and deployment practices.
  • Service management practices and tools.
  • Understanding and managing workloads and teams.
  • Integration of different value streams and activities.
  • Ensuring continual improvement of services and practices.
  • ITIL 4 CDS Handbook
  • ITIL 4 Study Guide
  • ITIL 4 Prep Questions
  • ITIL 4 Mock Exam
  • ITIL 4 CDS Exam Voucher

Introduction and Core Concepts

  • Session 1: Introduction to ITIL 4
    • Overview of ITIL 4 Framework
    • Key Concepts of Service Management
  • Session 2: Introduction to Create, Deliver, and Support
    • Purpose and Components of CDS
    • Relationship with other ITIL 4 Practices

Service Creation and Design

  • Session 3: Service Design and Innovation
    • Designing Services for Value Creation
    • Integrating Agile, Lean, and DevOps
  • Session 4: Service Value Stream Design
    • Value Stream Mapping
    • Designing and Integrating Value Streams

Service Delivery and Support

  • Session 5: Service Delivery Models and Practices
    • Effective Delivery of Services
    • Managing Workloads and Teams
  • Session 6: Service Performance and Quality
    • Ensuring Quality of Service Delivery
    • Performance Measurement Techniques

Technology and Implementation

  • Session 7: Technology Considerations
    • Technology and Tooling for Service Delivery
    • Automation and Support
  • Session 8: Implementing the Change
    • Overcoming Challenges in Implementation
    • Case Studies and Best Practices

Review and Exam Preparation

  • Session 9: Review and Case Studies
    • Recap of Key Concepts
    • Practical Case Studies and Group Discussions
  • Session 10: Exam Preparation
    • Sample Exam Questions
    • Exam Tips and Techniques

ITIL 4 Specialist CDS Reviews

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Theodore Krol

Goal Oriented Human Performance Technology

Now that my career has progressed, Training Camp was the logical choice for the PMP certification boot camp. The material was expertly presented and I am confident I will be successful in attaining that certification.

Mark N

Booz Allen Hamilton

I left the class with a new-found confidence.

Sarah Loggin

USAF

Attending the ITIL Boot Camp was a game-changer for my career. The comprehensive curriculum and expert instructors provided me with invaluable insights into IT service management.

Martin Foster

Senior IT Analyst

I was initially skeptical about how much I could benefit from a boot camp format, but this ITIL training exceeded all my expectations.

Eric Balfour

USARMD

It’s rare to find a training program that balances academic rigor with real-world application so well. I left the boot camp with a clear action plan for my team.

Tony Gutierrez

PM

It has definitely elevated my understanding of ITIL practices and my confidence in applying them in my role.

Genesis Akio

PWCUS

The balance of theoretical knowledge and practical application was just right. It provided me with a wealth of actionable insights that I’ve since applied to our IT operations with great success.

Christine Grace

UHPP

The interactive group discussions and real-life scenarios discussed by Krystina were particularly valuable!

Zadi Codruis

CL Fuel Systems

I did not want to take the class via ZOOM, but was impressed with the experience and never left my sofa!!

Clara Miller Tzu

DHS

The ITIL Boot Camp was a remarkable experience that significantly enhanced our team’s service management capabilities. The trainers were not only experts in their field but also great educators who made complex concepts easily understandable.

Need Help Finding The Right Training Solution?

Learn More about our Team Training Options
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Volume Attendee Pricing

Private training is specifically designed for group training and provides an average price savings of up to 40% compared to individual training.
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Custom Training Options

Training programs can be tailored to meet the project needs and requirements of your team.
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Convenient options — either in-person, online, or on-site

Training Camp offers flexible solutions for today’s learning environment. Our programs can scale to any format, whether your team is local or spread out across the globe.
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Dedicated exam scheduling assistance

As our partner, you will have a dedicated support from our team to ensure your exam scheduling works for you.

ITIL Training, Together

Fill out a contact form and one of our Enterprise Solutions experts will contact you to discuss the best training solutions for your team. You can also e-mail our team directly at: es-helpdesk@trainingcamp.com

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