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Training Camp's 4-day ITIL Specialist: Create, Deliver, and Support boot camp covers service value stream design, team collaboration, and delivery practices. Exam voucher included.

AXELOS Authorized Training Partner

ITIL® 4 Specialist: Create, Deliver, and Support

Mastering the Art of IT Service Management: Elevate Your Skills with ITIL® 4 Specialist Training in Create, Deliver, and Support

Verified for 2026 ITIL-CDS Exam
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Join 250,000+ certified alumni.
CISSP Professional

Free Retake

Exam Protection Included

Expert Designed

For Real-World Success

Proven by 50,000+. Backed by our Free Retake Guarantee

Start Monday. Test Friday. No Waiting. No Risk.

4 days designed for IT service management professionals who need results fast. Walk out exam-ready with PeopleCert Take2 included.

Program Abstract

REF: ITIL-CDS 6
Curriculum aligned to the latest Exam Outline.
Format Live, Instructor-Led
Duration 4

The ITIL Create, Deliver, Support is Hard. We Know How to Pass It.

This intensive 5-day boot camp program covers all domains of the ITIL Create, Deliver, Support certification, teaching you proven strategies to pass on your first attempt. Our expert instructors guide you through the material with hands-on exercises and real-world scenarios. By Friday, you’ll be ready to test.

Official PeopleCert Training.

Third-party materials can’t keep up with exam changes. We use PeopleCert’s authorized courseware, so you’re studying exactly what’s on the test—not outdated guesswork.

System Integrity Check
Content Source PeopleCert Official
Curriculum Ver. 2026v2
Instructor Auth. Verified
Exam Alignment 100% MATCH

Exam Fee Included.

$495 exam voucher included with your enrollment. No surprise costs, no last-minute purchases—just focus on passing.

Mobile Learning

Start Right Away

Unlock iOS/Android app immediately upon enrollment.

Authorized Material

Course from the Source

Official courseware, matched to the current exam version.

All-Inclusive

Exam Fee Included

We cover your $495 exam fee. No hidden costs.

Sim Engine

Exam Deja Vu

Practice with CAT-style questions. No surprises.

Retake Policy

Exam Protection Included

Unlimited class returns if you need a second shot.

Flexible Schedule

Training Fits Your Life

Day, evening, online or in-person—your choice.

Test Center

Test While It's Fresh

Take your exam on-site within 7 days of class.

Expert Support

Never On Your Own

180 days of unlimited 1-on-1 coaching after class.

Test Friday. No Waiting.

Our private Pearson VUE testing center means you take your exam immediately after class. No scheduling delays, no waiting weeks to test while knowledge fades.

Friday 5PM
Bootcamp Concludes - You leave with a personalized attack plan.
Class Ends
Unlimited 1-on-1
AI Gap Analysis - We identify your weak domains using our simulation engine.
Gap Analysis
Exam Day
Exam Protection Active - If you don't pass, your next seat is free.
Certified
·
Training materials including official courseware and study guides
Practitioner Led
Instructors are working security professionals, not just trainers.

"I don't teach from a textbook. I teach what happens in the SOC when the alert fires."

Jeff Porch

VP Ed. Services • CISSP, CISM CISSP: Certified Information Systems Security Professional. CISM: Certified Information Security Manager.

Choose Your Delivery Mode.

Same Curriculum
In-person classroom training session
A

In-Person

Immersive classroom instruction with direct instructor access, hands-on labs and peer collaboration.

  • Face-to-face instruction
  • On-site exam option
Student attending live online training
B

Live Online

The same instructors and curriculum, delivered live from anywhere on our virtual learning platform.

  • Zero travel required
  • Interactive breakout rooms
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Explore Your Training Options

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Trusted by Thousands

ITIL training backed by 25 years of certification boot camp experience. Choose intensive 4 day bootcamps or flexible 2-week evening programs.

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Save Time – We Deliver ITIL Exams

We deliver ITIL exams onsite.

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Reduce Stress – Free Exam Retake

With exam assurance, you get a free second exam voucher and course retake.

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Work Smarter – Gain Practical Expertise

ITIL CDS tests how to design and operate value streams — not just what the practices are, but how they interact in a working service organization. Our Day 2-3 focuses on the multi-practice integration scenarios where candidates who memorized the 34 practice definitions can’t apply them to cross-functional delivery problems.

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Career Security – ITIL in demand

CDS is the most hands-on ITIL 4 Managing Professional module — it’s where theory meets operational reality. Our 4-day boot camp connects service design to delivery using real scenarios, not abstract frameworks. Essential for service managers moving beyond ITIL Foundation.

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Dedicated Support – Ongoing mentoring

Gain access to your instructor and valuable ITIL resources for continued support after class ends.

ITIL Specialist: Create, Deliver, and Support

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    COURSE STRUCTURE

    ITIL® 4 Specialist
    Syllabus

    A structured path designed for working professionals.
    Each day builds on the last—momentum is everything.

    Request Info

    MODULE_ID: PREP

    Live Training QS: ~5
    BEFORE CLASS
    Critical Path

    Before Class

    Pre-course materials access
    L.prep.1
    Foundation concepts review
    L.prep.2
    Baseline self-assessment
    L.prep.3
    Progress Buffer 20% ALLOCATED
    09:00
    End 17:00

    MODULE_ID: ITIL-CDS-01

    Live Training QS: ~5
    DAY ONE
    Critical Path

    Introduction and Core Concepts

    Overview of ITIL 4 Framework
    L.01.1
    Key Concepts of Service Management
    L.01.2
    Relationship with Other ITIL 4 Practices
    L.01.3
    Exploring ITIL 4 Practices in Service Management
    L.01.4
    Progress Buffer 20% ALLOCATED
    09:00
    End 17:00

    MODULE_ID: ITIL-CDS-02

    Live Training QS: ~6
    DAY TWO
    Critical Path

    Service Creation and Design

    Designing Services for Value Creation
    L.02.1
    Integrating Agile, Lean, and DevOps
    L.02.2
    Value Stream Mapping
    L.02.3
    Designing and Integrating Value Streams
    L.02.4
    Progress Buffer 40% ALLOCATED
    09:00
    End 17:00

    MODULE_ID: ITIL-CDS-03

    Live Training QS: ~6
    DAY THREE
    Critical Path

    Service Delivery and Support

    Effective Delivery of Services
    L.03.1
    Managing Workloads and Teams
    L.03.2
    Ensuring Quality of Service Delivery
    L.03.3
    Performance Measurement Techniques
    L.03.4
    Progress Buffer 40% ALLOCATED
    09:00
    End 17:00

    MODULE_ID: ITIL-CDS-04

    Live Training QS: ~7
    DAY FOUR
    Critical Path

    Technology, Implementation, and Exam Preparation

    Technology and Tooling for Service Delivery
    L.04.1
    Overcoming Challenges in Implementation
    L.04.2
    Review of Key Concepts and Case Studies
    L.04.3
    Sample Exam Questions and Practice
    L.04.4
    Progress Buffer 60% ALLOCATED
    09:00
    End 17:00
    COURSE PROGRESS Day 0 of 4
    FREQUENTLY ASKED QUESTIONS

    ITIL® 4 Specialist
    Boot Camp FAQ

    Real questions from real professionals who passed.
    Here's how we answer them.

    CDS is the ITIL 4 Managing Professional module about running services day to day. It covers how work flows from development into operations, how teams and tools get organized around value streams, and the practices that keep a service healthy once it is live: service desk, incident, problem, change enablement, monitoring, and deployment management.

    Service delivery managers, service desk and operations leads, IT managers, DevOps and platform engineers, and anyone accountable for how a service behaves after go-live. It is also the module most people take first on the Managing Professional track, because the content sits closest to daily work.

    Yes. You must hold ITIL 4 Foundation before you can sit the CDS exam. PeopleCert verifies this when your exam is scheduled, so have your Foundation certificate details to hand. If you do not have Foundation yet, take that course first and then come back to CDS.

    Yes. Your enrollment covers the official PeopleCert courseware, the CDS exam voucher, and a free retake. There is no separate exam fee to budget for.

    Forty multiple-choice questions in ninety minutes, closed book, with 28 correct answers needed to pass. The questions are scenario-based rather than definition recall, so class time goes into applying the practices rather than memorizing their names.

    Four days of live instruction, online or in person, with exam preparation built into the final day. You sit the exam while the material is still fresh instead of scheduling it weeks later and revising twice.

    Passing the exam earns the ITIL 4 Specialist: Create, Deliver and Support certification. It is one of the modules in the ITIL 4 Managing Professional designation, alongside Drive Stakeholder Value, High-velocity IT, and Direct, Plan and Improve.

    Yes, we offer group discounts for teams and organizations. The more participants you register, the greater the savings. Contact us to discuss tailored pricing options for your group size and needs.

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    ITIL-CDS Exam Guide

    • Expert strategies to spot trick questions
    • Question patterns examiners actually use
    • Proven pacing + pressure management tactics
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    Study Tools & Resources

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