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Training Camp's 4-day ITIL Specialist: Create, Deliver, and Support boot camp covers service value stream design, team collaboration, and delivery practices. Exam voucher included.

PeopleCert Accredited Training

ITIL® 4 Specialist: Create, Deliver, and Support

Mastering the Art of IT Service Management: Elevate Your Skills with ITIL® 4 Specialist Training in Create, Deliver, and Support

Verified for 2026 ITIL-CDS Exam
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Join 250,000+ certified alumni.
CISSP Professional

Free Retake

Exam Protection Included

Expert Designed

For Real-World Success

Proven by 50,000+. Backed by our Free Retake Guarantee

Start Monday. Test Thursday. No Waiting. No Risk.

4 days designed for IT service management professionals who need results fast. Walk out exam-ready with PeopleCert Take2 included.

Program Abstract

REF: ITIL-CDS 6
Curriculum aligned to the latest Exam Outline.
Format Live, Instructor-Led
Duration 4

The ITIL Create, Deliver, Support is Hard. We Know How to Pass It.

This intensive 4-day boot camp program covers all domains of the ITIL Create, Deliver, Support certification, teaching you proven strategies to pass on your first attempt. Our expert instructors guide you through the material with hands-on exercises and real-world scenarios. By the end of the week, you’ll be ready to test.

Prerequisite

REQUIRES: ITIL 4 Foundation
Level Foundation
Order Before this exam

Prior Certification Required First.

PeopleCert requires an ITIL 4 Foundation certificate before you can take the Create, Deliver and Support exam. Take the Foundation boot camp first if you do not have it.

See the ITIL 4 Foundation boot camp

Official PeopleCert Training.

Third-party materials can’t keep up with exam changes. We use PeopleCert’s authorized courseware, so you’re studying exactly what’s on the test, not outdated guesswork.

System Integrity Check
Content Source PeopleCert Official
Curriculum Ver. 2026v2
Instructor Auth. Verified
Exam Alignment 100% MATCH

Exam Fee Included.

$495 exam voucher included with your enrollment. No surprise costs, no last-minute purchases, just focus on passing.

Mobile Learning

Start Right Away

Unlock iOS/Android app immediately upon enrollment.

Authorized Material

Course from the Source

Official courseware, matched to the current exam version.

All-Inclusive

Exam Fee Included

We cover your $495 exam fee. No hidden costs.

Sim Engine

Exam Deja Vu

Practice with exam-style questions. No surprises.

Retake Policy

Exam Protection Included

Unlimited class returns if you need a second shot.

Flexible Schedule

Training Fits Your Life

Day, evening, online or in-person—your choice.

Test Center

Test While It's Fresh

Take your exam on-site within 7 days of class.

Expert Support

Never On Your Own

180 days of unlimited 1-on-1 coaching after class.

Test Friday. No Waiting.

Your PeopleCert exam is online-proctored, so you schedule it as soon as class ends. No scheduling delays, no waiting weeks to test while knowledge fades.

Friday 5PM
Bootcamp Concludes - You leave with a personalized attack plan.
Class Ends
Unlimited 1-on-1
AI Gap Analysis - We identify your weak domains using our simulation engine.
Gap Analysis
Exam Day
Exam Protection Active - If you don't pass, your next seat is free.
Certified
·
Training materials including official courseware and study guides
Practitioner Led
Our instructors work in the fields they teach, not just in the classroom.

"I don’t teach the framework as theory. I teach what to do when the scope changes."

Mark Sabo

Director, Education • CISSP, CISM, PMP All of our trainers carry a wide range of certifications, including the certification for every program they teach or manage.

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Immersive classroom instruction with direct instructor access, hands-on labs and peer collaboration.

  • Face-to-face instruction
  • On-site exam option
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Live Online

The same instructors and curriculum, delivered live from anywhere on our virtual learning platform.

  • Zero travel required
  • Interactive breakout rooms
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Trusted by Thousands

ITIL CDS training backed by 25 years of certification boot camp experience, delivered as one intensive 4-day ITIL CDS boot camp.

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Exam Voucher Included

Your PeopleCert ITIL CDS exam voucher is included, and the exam is online-proctored, so you can schedule it as soon as class ends.

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Free Exam Retake

Don’t pass ITIL CDS on your first attempt? Exam assurance includes a free second exam voucher and a full course retake.

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Practical Value Stream Expertise

ITIL CDS tests how value streams are designed and operated in a service organization. Day 2-3 drills multi-practice integration scenarios across all 34 practices.

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ITIL Skills in Demand

CDS is the most hands-on ITIL 4 Managing Professional module. Our 4-day boot camp connects service design to delivery using real scenarios, not frameworks.

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Ongoing Mentoring

After class ends, ITIL CDS students keep access to their instructor and valuable ITIL resources for continued support through exam day.

ITIL Specialist: Create, Deliver, and Support

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    COURSE STRUCTURE

    ITIL® 4 Specialist
    Syllabus

    A structured path designed for working professionals.
    Each day builds on the last—momentum is everything.

    Request Info

    MODULE_ID: PREP

    Live Training QS: ~5
    BEFORE CLASS
    Critical Path

    Before Class

    Pre-course materials access
    L.prep.1
    Foundation concepts review
    L.prep.2
    Baseline self-assessment
    L.prep.3
    Progress Buffer 20% ALLOCATED
    09:00
    End 17:00

    MODULE_ID: ITIL-CDS-01

    Live Training QS: ~5
    DAY 1
    Critical Path

    Introduction and Core Concepts

    ITIL 4 Service Value System and CDS Module Scope
    L.01.1
    Organizational Structures and Their Impact on Delivery
    L.01.2
    Building Integrated and Collaborative Teams
    L.01.3
    Team Capabilities, Roles, and Competencies
    L.01.4
    Team Culture and Managing Differences
    L.01.5
    Customer-Oriented Mindset Across Service Teams
    L.01.6
    Exercise: Mapping Roles and Competencies for a Service Team
    L.01.7
    Managing Employee Satisfaction and Engagement
    L.01.8
    The Value of Positive Communications
    L.01.9
    Shift-Left Approach in Service Management
    L.01.10
    Planning and Managing Resources in the SVS
    L.01.11
    Workforce Planning and Team Integration
    L.01.12
    Results-Based Measuring and Reporting for Teams
    L.01.13
    Building a Culture of Continual Improvement
    L.01.14
    Case Study: Applying Shift-Left to a Service Desk
    L.01.15
    Progress Buffer 20% ALLOCATED
    09:00
    End 17:00

    MODULE_ID: ITIL-CDS-02

    Live Training QS: ~6
    DAY 2
    Critical Path

    Service Creation and Design

    Integrated Service Management Toolsets and Platforms
    L.02.1
    Integration and Data Sharing Between Tools
    L.02.2
    Reporting and Advanced Analytics for Decisions
    L.02.3
    Collaboration Tools and Workflow Automation
    L.02.4
    Robotic Process Automation Use Cases
    L.02.5
    Artificial Intelligence and Machine Learning in ITSM
    L.02.6
    CI/CD Practices and Information Models
    L.02.7
    Value Stream Mapping Steps and Notation
    L.02.8
    Service Design Practice in the Value Stream
    L.02.9
    Software Development and Management Practice
    L.02.10
    Deployment Management and Release Management
    L.02.11
    Service Validation and Testing Practice
    L.02.12
    Change Enablement Practice and Change Authorities
    L.02.13
    Workshop: Mapping a Value Stream for a New Service
    L.02.14
    Progress Buffer 40% ALLOCATED
    09:00
    End 17:00

    MODULE_ID: ITIL-CDS-03

    Live Training QS: ~6
    DAY 3
    Critical Path

    Service Delivery and Support

    Service Desk Practice in the Support Value Stream
    L.03.1
    Incident Management Practice and Escalation
    L.03.2
    Problem Management Practice and Known Errors
    L.03.3
    Knowledge Management Practice and Knowledge Articles
    L.03.4
    Service Level Management in Support
    L.03.5
    Monitoring and Event Management Practice
    L.03.6
    Workshop: Mapping a Value Stream for Restoring a Service
    L.03.7
    Managing Work Queues and Backlogs
    L.03.8
    Prioritizing Work with Swarming and Triage Techniques
    L.03.9
    Buy vs Build Considerations for Services
    L.03.10
    Sourcing Options and Supplier Selection
    L.03.11
    Service Integration and Management (SIAM)
    L.03.12
    Measuring Workload and Team Performance
    L.03.13
    Case Study: Prioritizing Competing Work Across Teams
    L.03.14
    Progress Buffer 40% ALLOCATED
    09:00
    End 17:00

    MODULE_ID: ITIL-CDS-04

    Live Training QS: ~7
    DAY 4
    Critical Path

    Technology, Implementation, and Exam Preparation

    Integrating Practices Across Multiple Value Streams
    L.04.1
    Overcoming Implementation Challenges and Resistance
    L.04.2
    Tool Selection and Integration Criteria
    L.04.3
    Applying Lean, Agile, and DevOps to Service Delivery
    L.04.4
    Designing Workflows That Span Development and Operations
    L.04.5
    Multi-Practice Integration Scenarios from the Exam
    L.04.6
    Workshop: Redesigning a Cross-Functional Delivery Workflow
    L.04.7
    Mapping Practices to Value Stream Steps
    L.04.8
    CDS Syllabus Review by Learning Outcome
    L.04.9
    Scenario-Based Question Technique for the CDS Exam
    L.04.10
    Time Management for 40 Questions in 90 Minutes
    L.04.11
    Weak-Area Review and Instructor Q&A
    L.04.12
    Full-Length Practice Exam and Review
    L.04.13
    Exam: ITIL 4 Specialist: Create, Deliver and Support
    L.04.14
    Progress Buffer 60% ALLOCATED
    09:00
    End 17:00

    MODULE_ID: POST

    Live Training QS: ~7
    AFTER CLASS
    Critical Path

    After Class

    Progress Buffer 60% ALLOCATED
    09:00
    End 17:00
    COURSE PROGRESS Day 0 of 4
    FREQUENTLY ASKED QUESTIONS

    ITIL® 4 Specialist
    Boot Camp FAQ

    Real questions from real professionals who passed.
    Here's how we answer them.

    CDS is the ITIL 4 Managing Professional module about running services day to day. It covers how work flows from development into operations, how teams and tools get organized around value streams, and the practices that keep a service healthy once it is live: service desk, incident, problem, change enablement, monitoring, and deployment management.

    Service delivery managers, service desk and operations leads, IT managers, DevOps and platform engineers, and anyone accountable for how a service behaves after go-live. It is also the module most people take first on the Managing Professional track, because the content sits closest to daily work.

    Yes. You must hold ITIL 4 Foundation before you can sit the CDS exam. PeopleCert verifies this when your exam is scheduled, so have your Foundation certificate details to hand. If you do not have Foundation yet, take that course first and then come back to CDS.

    Yes. Your enrollment covers the official PeopleCert courseware, the CDS exam voucher, and a free retake. There is no separate exam fee to budget for.

    Forty multiple-choice questions in ninety minutes, closed book, with 28 correct answers needed to pass. The questions are scenario-based rather than definition recall, so class time goes into applying the practices rather than memorizing their names.

    Four days of live instruction, online or in person, with exam preparation built into the final day. You sit the exam while the material is still fresh instead of scheduling it weeks later and revising twice.

    Passing the exam earns the ITIL 4 Specialist: Create, Deliver and Support certification. It is one of the modules in the ITIL 4 Managing Professional designation, alongside Drive Stakeholder Value, High-velocity IT, and Direct, Plan and Improve.

    Yes, we offer group discounts for teams and organizations. The more participants you register, the greater the savings. Contact us to discuss tailored pricing options for your group size and needs.

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    ITIL-CDS Exam Guide

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