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Training Camp's 4-day ITIL Specialist: Drive Stakeholder Value boot camp covers customer journey mapping, SLA design, and relationship management. Exam voucher included.
Mastering the Art of IT Service Management
Exam Protection Included
For Real-World Success
4 days designed for IT service management professionals who need results fast. Walk out exam-ready with PeopleCert Take2 included.
This intensive 5-day boot camp program covers all domains of the ITIL Drive Stakeholder Value certification, teaching you proven strategies to pass on your first attempt. Our expert instructors guide you through the material with hands-on exercises and real-world scenarios. By Friday, you’ll be ready to test.
Third-party materials can’t keep up with exam changes. We use PeopleCert’s authorized courseware, so you’re studying exactly what’s on the test—not outdated guesswork.
$495 exam voucher included with your enrollment. No surprise costs, no last-minute purchases—just focus on passing.
Unlock iOS/Android app immediately upon enrollment.
Official courseware, matched to the current exam version.
We cover your $495 exam fee. No hidden costs.
Practice with CAT-style questions. No surprises.
Unlimited class returns if you need a second shot.
Day, evening, online or in-person—your choice.
Take your exam on-site within 7 days of class.
180 days of unlimited 1-on-1 coaching after class.
Our private Pearson VUE testing center means you take your exam immediately after class. No scheduling delays, no waiting weeks to test while knowledge fades.
Immersive classroom instruction with direct instructor access, hands-on labs and peer collaboration.
The same instructors and curriculum, delivered live from anywhere on our virtual learning platform.
Tell us about your training needs and we'll create a personalized plan.
ITIL training backed by 25 years of certification boot camp experience. Choose intensive 4 day bootcamps or flexible 2-week evening programs.
We deliver ITIL exams onsite.
With exam assurance, you get a free second exam voucher and course retake.
ITIL DSV covers the entire customer journey from demand to value realization — and the exam tests your ability to design touchpoints, not just describe them. Our Day 2-3 targets the SLA design and relationship management scenarios that candidates from technical backgrounds find most challenging.
DSV is the ITIL module that speaks directly to customer experience — a topic most IT certifications ignore. Our 4-day format is built for service managers, account leads, and IT directors who need to demonstrate stakeholder value management, not just service delivery.
Gain access to your instructor and valuable ITIL resources for continued support after class ends.
A structured path designed for working professionals.
Each day builds on the last—momentum is everything.
Real questions from real professionals who passed.
Here's
how we answer them.
DSV is the ITIL 4 Managing Professional module about every interaction between a service provider and the people it serves. It follows the customer journey end to end: shaping demand, negotiating and agreeing on service, onboarding and offboarding users, co-creating value during delivery, and handling the relationship when something goes wrong.
Relationship managers, service level and supplier managers, business analysts, account and customer success leads, and IT managers who sit between delivery teams and the business. If your job is explaining what IT can commit to and then holding that agreement together, this is your module.
Yes. You must hold ITIL 4 Foundation before you can sit the DSV exam. PeopleCert verifies this when your exam is scheduled, so have your Foundation certificate details to hand. If you do not have Foundation yet, take that course first and then come back to DSV.
Yes. Your enrollment covers the official PeopleCert courseware, the DSV exam voucher, and a free retake. There is no separate exam fee to budget for.
Forty multiple-choice questions in ninety minutes, closed book, with 28 correct answers needed to pass. The questions put you inside a scenario and ask what you would do, so class time goes into applying the customer journey model rather than reciting its stages.
Four days of live instruction, online or in person, with exam preparation built into the final day. You sit the exam while the material is still fresh instead of scheduling it weeks later and revising twice.
Passing the exam earns the ITIL 4 Specialist: Drive Stakeholder Value certification. It is one of the modules in the ITIL 4 Managing Professional designation, alongside Create, Deliver and Support, High-velocity IT, and Direct, Plan and Improve.
Yes, we offer group discounts for teams and organizations. The more participants you register, the greater the savings. Contact us to discuss tailored pricing options for your group size and needs.
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