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Training Camp's 4-day ITIL Specialist: Drive Stakeholder Value boot camp covers customer journey mapping, SLA design, and relationship management. Exam voucher included.
Mastering the Art of IT Service Management
Exam Protection Included
For Real-World Success
4 days designed for IT service management professionals who need results fast. Walk out exam-ready with PeopleCert Take2 included.
This intensive 4-day boot camp program covers all domains of the ITIL Drive Stakeholder Value certification, teaching you proven strategies to pass on your first attempt. Our expert instructors guide you through the material with hands-on exercises and real-world scenarios. By the end of the week, you’ll be ready to test.
PeopleCert requires an ITIL 4 Foundation certificate before you can take the Drive Stakeholder Value exam. Take the Foundation boot camp first if you do not have it.
See the ITIL 4 Foundation boot campThird-party materials can’t keep up with exam changes. We use PeopleCert’s authorized courseware, so you’re studying exactly what’s on the test, not outdated guesswork.
$495 exam voucher included with your enrollment. No surprise costs, no last-minute purchases, just focus on passing.
Unlock iOS/Android app immediately upon enrollment.
Official courseware, matched to the current exam version.
We cover your $495 exam fee. No hidden costs.
Practice with exam-style questions. No surprises.
Unlimited class returns if you need a second shot.
Day, evening, online or in-person—your choice.
Take your exam on-site within 7 days of class.
180 days of unlimited 1-on-1 coaching after class.
Your PeopleCert exam is online-proctored, so you schedule it as soon as class ends. No scheduling delays, no waiting weeks to test while knowledge fades.
Immersive classroom instruction with direct instructor access, hands-on labs and peer collaboration.
The same instructors and curriculum, delivered live from anywhere on our virtual learning platform.
Save on this course with a current special offer
Team pricing, military discounts and a limited-time offer of the week. See what applies before you book.
Tell us about your training needs and we'll create a personalized plan.
ITIL Drive Stakeholder Value training is backed by 25 years of certification boot camp experience and delivered as one intensive 4-day boot camp.
The PeopleCert ITIL DSV exam voucher is included, and the exam is online-proctored, so students schedule it as soon as class ends.
Don’t pass the ITIL DSV exam on your first attempt? Exam assurance includes a free second exam voucher and a full course retake.
ITIL DSV spans demand to value realization, and Day 2-3 targets the SLA design and relationship management scenarios that technical candidates find hardest.
Service managers, account leads and IT directors use ITIL DSV, the module focused on customer experience, to prove stakeholder value management.
After the ITIL DSV boot camp ends, students keep instructor access and useful ITIL resources for ongoing mentoring while applying new skills.
A structured path designed for working professionals.
Each day builds on the last—momentum is everything.
Real questions from real professionals who passed.
Here's
how we answer them.
DSV is the ITIL 4 Managing Professional module about every interaction between a service provider and the people it serves. It follows the customer journey end to end: shaping demand, negotiating and agreeing on service, onboarding and offboarding users, co-creating value during delivery, and handling the relationship when something goes wrong.
Relationship managers, service level and supplier managers, business analysts, account and customer success leads, and IT managers who sit between delivery teams and the business. If your job is explaining what IT can commit to and then holding that agreement together, this is your module.
Yes. You must hold ITIL 4 Foundation before you can sit the DSV exam. PeopleCert verifies this when your exam is scheduled, so have your Foundation certificate details to hand. If you do not have Foundation yet, take that course first and then come back to DSV.
Yes. Your enrollment covers the official PeopleCert courseware, the DSV exam voucher, and a free retake. There is no separate exam fee to budget for.
Forty multiple-choice questions in ninety minutes, closed book, with 28 correct answers needed to pass. The questions put you inside a scenario and ask what you would do, so class time goes into applying the customer journey model rather than reciting its stages.
Four days of live instruction, online or in person, with exam preparation built into the final day. You sit the exam while the material is still fresh instead of scheduling it weeks later and revising twice.
Passing the exam earns the ITIL 4 Specialist: Drive Stakeholder Value certification. It is one of the modules in the ITIL 4 Managing Professional designation, alongside Create, Deliver and Support, High-velocity IT, and Direct, Plan and Improve.
Yes, we offer group discounts for teams and organizations. The more participants you register, the greater the savings. Contact us to discuss tailored pricing options for your group size and needs.
Your journey to ITIL certification requires the right preparation strategy. We’ve gathered expert insights to help guide your path to success.
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