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ITIL® 4 Specialist: Drive Stakeholder Value

Mastering the Art of IT Service Management

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ITIL® 4 Specialist: Drive Stakeholder Value
  • Overview

  • Features

  • Syllabus

  • Flexible

  • Groups

  • Schedule

Become an Expert in ITIL® 4: Drive Stakeholder Value in Just 4 Days

ITIL® 4 Specialist: Drive Stakeholder Value Boot Camp

94%
First-Time Pass Rate

7K+
Certified ITIL® Professionals

25+
Years Experience

Training Options

Flexible formats designed to fit your schedule and learning style.

  • 4-day intensive boot camp
  • Available in person or live online
  • Taught by certified ITIL® instructors
  • On-site corporate training available
Success Guarantee

We’re committed to helping you master ITIL® 4 and drive stakeholder value.

  • Exams delivered onsite
  • Exam & Second Shot Included
  • Free course retake
  • Continuous learning support

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Award-Winning Certification Training

Trusted by Thousands

We’ve trained and certified more ITILs than any other provider. Choose intensive 4 day bootcamps or flexible 2-week evening programs.

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Save Time – We Deliver ITIL Exams

We deliver ITIL exams onsite. Join the 94% that pass on the first attempt before you leave.

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Reduce Stress – Free Exam Retake

With exam assurance, you get a free second exam voucher and course retake.

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Work Smarter – Gain Practical Expertise

Our learning methods help you pass the exam with confidence. They also give you useful knowledge for real-life situations.

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Career Security – ITIL in demand

Our training enhances your long-term career prospects, ensuring your skills and credentials stand out.

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Dedicated Support – Ongoing mentoring

Gain access to your instructor and valuable ITIL resources for continued support after class ends.

Let’s Make It a Date! Pick the class that fits your schedule and secure your future.

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This boot camp provides the skills and knowledge needed to earn your ITIL® 4 Specialist: Drive Stakeholder Value certification, empowering you to excel in IT service management and drive business value.

Before Class

Why it matters

Preparing ahead enables attendees to grasp the essentials, making it easier to engage with advanced concepts and practical applications during the program.

Day 1: Introduction to Drive Stakeholder Value
AM
Morning
  • Overview of ITIL® 4 Framework
  • Introduction to the ITIL® 4 Managing Professional Stream
  • Purpose and Key Concepts of the DSV Module
PM
Afternoon
  • Understanding the Role of Stakeholders in Service Management
  • Lab Exercise: Exploring Stakeholder Expectations
  • Q&A Session: Aligning Service Management with Stakeholder Value

Why it matters

Day 1 builds a foundation by introducing the DSV framework and its relevance in managing stakeholder value effectively.

Day 2: Understanding and Engaging Stakeholders
AM
Morning
  • Stakeholder Identification and Analysis Techniques
  • Tools for Stakeholder Mapping
  • Creating Stakeholder Personas
PM
Afternoon
  • Principles of Customer Journey Mapping
  • Creating and Optimizing Customer Journeys
  • Case Study: Designing a Customer-Centric Service Journey

Why it matters

This day focuses on identifying and understanding stakeholders’ needs, enabling participants to design tailored customer journeys.

Day 3: Designing and Delivering Value
AM
Morning
  • Designing Service Offerings for Stakeholder Needs
  • Developing Effective Service Agreements
  • Strategies for Meeting Service Delivery Expectations
PM
Afternoon
  • Best Practices in Delivering Stakeholder Value
  • Techniques for Measuring and Reporting Value Delivery
  • Case Study: Delivering Measurable Stakeholder Success

Why it matters

Participants gain insights into delivering value through structured offerings and effective stakeholder engagement.

Day 4: Effective Communication and Exam Preparation
AM
Morning
  • Enhancing Communication Skills with Stakeholders
  • Managing Expectations and Building Trust
  • Developing and Sustaining Stakeholder Relationships
PM
Afternoon
  • Comprehensive Review of Key Concepts
  • Exam Preparation: Tips and Practice Questions
  • Interactive Discussion: Strategies for Exam Success

Why it matters

The final day focuses on fostering communication skills and preparing for certification, ensuring participants can confidently apply what they’ve learned.

FREQUENTLY ASKED QUESTIONS

ITIL® 4 Specialist Boot Camp FAQ

The ITIL® 4 Foundation certification introduces you to the core principles of IT service management. It provides a framework to improve service delivery, efficiency, and customer satisfaction in IT operations.

This course is ideal for IT professionals, managers, and business leaders who want to understand ITIL best practices. It’s also suitable for individuals seeking to advance their careers in IT service management.

Yes, the course includes an exam voucher, enabling you to take the ITIL® 4 Foundation certification exam upon completing the training.

No prior knowledge or experience is required to enroll in the ITIL® 4 Foundation course. It is designed for both beginners and experienced professionals.

This certification enhances your understanding of IT service management and can lead to roles such as IT Service Manager, IT Project Manager, and IT Consultant. It also helps improve organizational performance and service delivery.

Yes, we offer group discounts for teams and organizations. The more participants you register, the greater the savings. Contact us to discuss tailored pricing options for your group size and needs.

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