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Accelerate Your ITSM Career with ITIL Specialist

Duration

4 Day (Virtual or Physical Classroom)

Expert Instructors

Learn from the best in the industry

Hands-On

Practical exercises & real-world scenarios

Transforming IT

Gain proficiency in ITIL

In today’s competitive IT landscape, understanding and managing stakeholder relationships is key to delivering value-driven services. Our ITIL Specialist: Drive Stakeholder Value (DSV) bootcamp is designed to equip you with the skills and knowledge to effectively engage and collaborate with stakeholders, ensuring their needs are met and expectations exceeded.

  • Expert-Led Sessions: Learn from seasoned ITIL professionals with real-world expertise.
  • Interactive Learning Experience: Engage in case studies, group discussions, and hands-on exercises.
  • Focused Curriculum: Cover all aspects of the DSV module, from stakeholder needs analysis to journey mapping.

As a part of the ITIL 4 Managing Professional stream, DSV is crucial for those seeking a holistic understanding of ITIL 4. It bridges the gap between theoretical knowledge and practical application in real-world scenarios. We aim to make exam preparation stress-free with our comprehensive courses for ITIL 4. Our programs ensure you’re fully prepared to pass the certification exam & advance your career.

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This bootcamp is ideal for IT professionals involved in service management, customer engagement, and relationship management. Whether you’re an ITSM manager, service designer, business relationship manager, or just passionate about delivering exceptional service, this bootcamp is for you.

  • Understanding Stakeholder Perspectives
  • Principles of Customer Journey Mapping
  • Effective Communication Strategies
  • Designing Impactful Service Offerings
  • Building Strong Stakeholder Relationships
  • Optimizing Customer Experience
  • Shaping Stakeholder Demand
  • Measuring and Reporting on Value Delivery
  • Continual Improvement of Stakeholder Engagement
  • ITIL 4 DSV Handbook
  • ITIL 4 Study Guide
  • ITIL 4 Prep Questions
  • ITIL 4 Mock Exam
  • ITIL 4 DSV Exam Voucher

Introduction to Drive Stakeholder Value

  • Session 1: Overview of ITIL 4 Framework
    • Understanding the ITIL 4 Foundation
    • Introduction to the ITIL 4 Managing Professional (MP) Stream
  • Session 2: Introduction to Drive Stakeholder Value
    • Purpose and Key Concepts of the Drive Stakeholder Value Module
    • Understanding the Role of Stakeholders in Service Management

Understanding and Engaging Stakeholders

  • Session 3: Stakeholder Identification and Analysis
    • Techniques for Identifying and Analyzing Stakeholder Needs and Expectations
    • Tools for Stakeholder Mapping
  • Session 4: Designing Customer Journeys
    • Principles of Customer Journey Mapping
    • Creating and Optimizing Customer Journeys

Designing and Delivering Value

  • Session 5: Designing Service Offerings
    • Strategies for Creating Service Offerings that Meet Stakeholder Needs
    • Developing Effective Service Agreements
  • Session 6: Delivering and Measuring Value
    • Best Practices in Delivering Stakeholder Value
    • Techniques for Measuring and Reporting Value Delivery

Effective Communication and Relationship Management

  • Session 7: Effective Communication with Stakeholders
    • Enhancing Communication Skills and Techniques
    • Managing Expectations and Building Trust
  • Session 8: Building and Sustaining Relationships
    • Techniques for Developing and Maintaining Strong Stakeholder Relationships
    • Strategies for Continual Engagement and Feedback

Review and Exam Preparation

  • Session 9: Comprehensive Review
    • Recap of Key Concepts and Best Practices
    • Interactive Discussion and Q&A
  • Session 10: Exam Preparation
    • Tips and Strategies for Exam Success
    • Practice Exam Questions and Review

Need Help Finding The Right Training Solution?

Learn More about our Team Training Options
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Volume Attendee Pricing

Private training is specifically designed for group training and provides an average price savings of up to 40% compared to individual training.
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Custom Training Options

Training programs can be tailored to meet the project needs and requirements of your team.
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Convenient options — either in-person, online, or on-site

Training Camp offers flexible solutions for today’s learning environment. Our programs can scale to any format, whether your team is local or spread out across the globe.
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Dedicated exam scheduling assistance

As our partner, you will have a dedicated support from our team to ensure your exam scheduling works for you.

ITIL Training, Together

Fill out a contact form and one of our Enterprise Solutions experts will contact you to discuss the best training solutions for your team. You can also e-mail our team directly at: [email protected]

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ITIL Resources

ITIL 4 Specialist DSV Reviews

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Sarah Loggin

USAF

Attending the ITIL Boot Camp was a game-changer for my career. The comprehensive curriculum and expert instructors provided me with invaluable insights into IT service management.

Sarah Hopkins

IT Project Manager

This ITIL Bootcamp was a game-changer for my career. The blend of expert instruction and real-world scenarios helped me understand ITIL frameworks like never before.

Emily Dankly

IT Service Manager

This Bootcamp not only provided me with the necessary knowledge but also equipped me with practical tools to apply ITIL principles in my daily work.

Nat DeVal

US Army

Training Camp’s ITIL Bootcamp provided an excellent overview of IT service management principles. This course is a valuable asset for anyone in the IT field

Christine Grace

UHPP

The interactive group discussions and real-life scenarios discussed by Krystina were particularly valuable!

Clara Miller Tzu

DHS

The ITIL Boot Camp was a remarkable experience that significantly enhanced our team’s service management capabilities. The trainers were not only experts in their field but also great educators who made complex concepts easily understandable.

Zadi Codruis

CL Fuel Systems

I did not want to take the class via ZOOM, but was impressed with the experience and never left my sofa!!

Genesis Akio

PWCUS

The balance of theoretical knowledge and practical application was just right. It provided me with a wealth of actionable insights that I’ve since applied to our IT operations with great success.

ITIL 4 Specialist DSV Related Courses

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Group ITIL 4 Specialist DSV Training

Are several of your team members interested in ITIL 4 Specialist DSV training? Would you like them to attend training at your location or via a private virtual training course? Our enterprise solutions specialists will create a package of training that fits your organization’s specific training needs. We can accommodate group training packages for as few as five to as many as thousands of team members spread across the globe.

The ITIL® 4 courses on this page are offered by Cornerstone Service Management – ATO of PeopleCert

ITIL® 4 is a [registered] trade mark of PeopleCert, used under permission of AXELOS Limited. All rights reserved

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