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Unlock the Full Potential of ITSM


4 Day (Virtual or Physical Classroom)

Expert Instructors

Learn from the best in the industry


Practical exercises & real-world scenarios

Transforming IT

Gain proficiency in ITIL

The ITIL Strategist: Direct, Plan, and Improve (DPI) course is a key component of both the ITIL 4 Managing Professional and Strategic Leader streams. This course is designed to equip IT professionals with the skills needed to oversee the direction and continuous improvement of IT service management within their organizations.

  • Expert-Led Training: Learn from seasoned ITIL instructors with extensive experience in strategic planning and improvement.
  • Comprehensive Curriculum: Cover all aspects of the DPI module, including principles and practices of direction and planning in ITSM.
  • Practical Application: Engage in case studies and real-life scenarios to apply the principles of DPI in practical settings.

As a part of the ITIL 4 Managing Professional stream, DPI is crucial for those seeking a holistic understanding of ITIL 4. It bridges the gap between theoretical knowledge and practical application in real-world scenarios. We aim to make exam preparation stress-free with our comprehensive courses for ITIL v4. Our programs ensure you’re fully prepared to pass the certification exam & advance your career.


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Team Training

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ITIL DPI is ideal for IT managers, service management practitioners, and business leaders who are responsible for strategizing, planning, and delivering continual improvements in their IT services. It’s also beneficial for anyone involved in change management and organizational development.

  • Strategic Planning in ITSM
  • Principles of ITIL 4 Framework
  • Governance and Compliance
  • Continual Improvement Techniques
  • Effective Change Management
  • Measurement and Reporting
  • Leadership and Direction
  • Communication Skills
  • Risk Management in ITSM
  • ITIL 4 DPI Handbook
  • ITIL 4 Study Guide
  • ITIL 4 Prep Questions
  • ITIL 4 Mock Exam
  • ITIL 4 DPI Exam Voucher
  • Module 1: Strategic Direction
    • Setting a clear vision and direction for IT service management
    • Aligning ITSM strategy with organizational goals
  • Module 2: Planning and Improvement
    • Effective planning techniques in ITSM
    • Implementing continual improvement for IT services
  • Module 3: Change Management and Communication
    • Managing change effectively within ITSM
    • Communication strategies for stakeholder engagement
  • Module 4: Measurement and Reporting
    • Techniques for measuring and assessing ITSM performance
    • Reporting and analytics for informed decision-making
  • Module 5: Risk Management
    • Identifying and managing risks in IT service management
    • Strategies for risk mitigation and compliance

Need Help Finding The Right Training Solution?

Learn More about our Team Training Options

Volume Attendee Pricing

Private training is specifically designed for group training and provides an average price savings of up to 40% compared to individual training.

Custom Training Options

Training programs can be tailored to meet the project needs and requirements of your team.

Convenient options — either in-person, online, or on-site

Training Camp offers flexible solutions for today’s learning environment. Our programs can scale to any format, whether your team is local or spread out across the globe.

Dedicated exam scheduling assistance

As our partner, you will have a dedicated support from our team to ensure your exam scheduling works for you.

ITIL Training, Together

Fill out a contact form and one of our Enterprise Solutions experts will contact you to discuss the best training solutions for your team. You can also e-mail our team directly at: [email protected]

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ITIL 4 Specialist DPI Reviews

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Sarah Loggin


Attending the ITIL Boot Camp was a game-changer for my career. The comprehensive curriculum and expert instructors provided me with invaluable insights into IT service management.

Sarah Hopkins

IT Project Manager

This ITIL Bootcamp was a game-changer for my career. The blend of expert instruction and real-world scenarios helped me understand ITIL frameworks like never before.

Martin Foster

Senior IT Analyst

I was initially skeptical about how much I could benefit from a boot camp format, but this ITIL training exceeded all my expectations.

Emily Dankly

IT Service Manager

This Bootcamp not only provided me with the necessary knowledge but also equipped me with practical tools to apply ITIL principles in my daily work.

Eric Balfour


It’s rare to find a training program that balances academic rigor with real-world application so well. I left the boot camp with a clear action plan for my team.

Nat DeVal

US Army

Training Camp’s ITIL Bootcamp provided an excellent overview of IT service management principles. This course is a valuable asset for anyone in the IT field

Tony Gutierrez


It has definitely elevated my understanding of ITIL practices and my confidence in applying them in my role.


Group ITIL 4 Specialist DPI Training

Are several of your team members interested in ITIL 4 Specialist DPI training? Would you like them to attend training at your location or via a private virtual training course? Our enterprise solutions specialists will create a package of training that fits your organization’s specific training needs. We can accommodate group training packages for as few as five to as many as thousands of team members spread across the globe.

The ITIL® 4 courses on this page are offered by Cornerstone Service Management – ATO of PeopleCert

ITIL® 4 is a [registered] trade mark of PeopleCert, used under permission of AXELOS Limited. All rights reserved

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