Hello, you are using an old browser that's unsafe and no longer supported. Please consider updating your browser to a newer version, or downloading a modern browser.

ITIL® 4 Strategic: Direct, Plan, and Improve

Mastering the Art of IT Service Management

GET PRICE & SPECIAL OFFERS
ITIL® 4 Strategic: Direct, Plan, and Improve
  • Overview

  • Features

  • Syllabus

  • Flexible

  • Groups

  • Schedule

Become an Expert in ITIL® 4 Strategic: Direct, Plan, and Improve in Just 4 Days

ITIL® 4 Strategic: Direct, Plan, and Improve Boot Camp

94%
First-Time Pass Rate

7K+
Certified ITIL® Professionals

25+
Years Experience

Training Options

Flexible formats designed to fit your schedule and learning style.

  • 4-day intensive boot camp
  • Available in person or live online
  • Taught by certified ITIL® instructors
  • On-site corporate training available
Success Guarantee

We’re committed to helping you master ITIL® 4 and successfully implement strategic improvements.

  • Exams delivered onsite
  • Exam & Second Shot Included
  • Free course retake
  • Continuous learning support

CHECK OUR SCHEDULE TO VIEW SPECIAL RATES

VIEW PRICES

Award-Winning Certification Training

Trusted by Thousands

We’ve trained and certified more ITILs than any other provider. Choose intensive 4 day bootcamps or flexible 2-week evening programs.

ccsp cloud certification training clock

Save Time – We Deliver ITIL Exams

We deliver ITIL exams onsite. Join the 94% that pass on the first attempt before you leave.

ccsp flower

Reduce Stress – Free Exam Retake

With exam assurance, you get a free second exam voucher and course retake.

light bulb icon

Work Smarter – Gain Practical Expertise

Our learning methods help you pass the exam with confidence. They also give you useful knowledge for real-life situations.

cloud stars

Career Security – ITIL in demand

Our training enhances your long-term career prospects, ensuring your skills and credentials stand out.

ccsp sunglasses

Dedicated Support – Ongoing mentoring

Gain access to your instructor and valuable ITIL resources for continued support after class ends.

Let’s Make It a Date! Pick the class that fits your schedule and secure your future.

Location
Starts
Ends
Time
Type

This boot camp provides the skills and knowledge needed to earn your ITIL® 4 Strategic certification, empowering you to excel in IT service management and drive business value.

Before Class

Why It Matters

This comprehensive 4-day program equips participants with the skills to create, direct, and improve IT service management strategies. The course blends theoretical frameworks with practical exercises to ensure attendees are ready to implement ITIL® 4 best practices.

Day 1: Strategic Direction
AM
Morning
  • Introduction to ITIL® 4 principles.
  • Setting a clear vision and direction for IT service management.
  • Aligning ITSM strategy with organizational goals.
PM
Afternoon
  • Practical exercises on strategic alignment.
  • Understanding leadership roles in ITSM.
  • Case study: Strategy design in action.

Why It Matters

A clear strategic direction ensures IT services align with business objectives, driving efficiency and organizational success.

Day 2: Planning and Improvement
AM
Morning
  • Effective planning techniques in ITSM.
  • Implementing continual improvement frameworks.
  • Prioritizing IT service initiatives.
PM
Afternoon
  • Practical workshops on improvement techniques.
  • Creating a roadmap for ITSM enhancements.
  • Case study: Planning and improvement in practice.

Why It Matters

Strategic planning and continual improvement help organizations stay adaptable, innovative, and competitive.

Day 3: Change Management and Communication
AM
Morning
  • Managing change effectively within ITSM.
  • Communication strategies for stakeholder engagement.
  • Techniques for overcoming resistance to change.
PM
Afternoon
  • Interactive role-playing for stakeholder management.
  • Building communication plans.
  • Case study: Change management in dynamic environments.

Why It Matters

Successful change management ensures seamless transitions, minimizes disruptions, and enhances stakeholder trust.

Day 4: Measurement, Reporting, and Risk Management
AM
Morning
  • Techniques for measuring and assessing ITSM performance.
  • Reporting and analytics for informed decision-making.
  • Identifying key performance indicators.
PM
Afternoon
  • Identifying and managing risks in IT service management.
  • Strategies for risk mitigation and compliance.
  • Course review and exam preparation.

Why It Matters

Accurate measurement and risk management enhance decision-making, ensuring IT services deliver value while mitigating potential threats.

FREQUENTLY ASKED QUESTIONS

ITIL® 4 Strategic Boot Camp FAQ

This boot camp focuses on equipping participants with the skills to set strategic direction, manage continual improvement, handle change management effectively, and address risk management within IT service management.

This course is ideal for IT managers, team leads, service management professionals, and business leaders responsible for aligning IT services with organizational goals and ensuring continuous improvement.

Participants should have a foundational knowledge of ITIL® 4. It is recommended (though not mandatory) to complete the ITIL® 4 Foundation certification.

Yes, this program includes hands-on exercises, case studies, and role-playing activities to provide practical application of the concepts covered.

Yes, Day 4 of the program focuses on exam preparation, including sample questions, exam tips, and strategies to ensure success.

Upon passing the exam, participants will earn the ITIL® 4 Strategic: Direct, Plan, and Improve certification, which is part of the ITIL® 4 Managing Professional stream.

ITIL® 4 Strategic Reviews