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Training Camp's 4-day ITIL Strategic: Direct, Plan, and Improve boot camp covers governance, strategy, and continual improvement for IT leaders. Exam voucher included.

PeopleCert Accredited Training

ITIL® 4 Strategist: Direct, Plan and Improve

Mastering the Art of IT Service Management

Verified for 2026 ITIL-DPI Exam
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Start Monday. Test Thursday. No Waiting. No Risk.

4 days designed for IT service management professionals who need results fast. Walk out exam-ready with PeopleCert Take2 included.

Program Abstract

REF: ITIL-DPI 6
Curriculum aligned to the latest Exam Outline.
Format Live, Instructor-Led
Duration 4

The ITIL Direct, Plan, Improve is Hard. We Know How to Pass It.

This intensive 4-day boot camp program covers all domains of the ITIL Direct, Plan, Improve certification, teaching you proven strategies to pass on your first attempt. Our expert instructors guide you through the material with hands-on exercises and real-world scenarios. By the end of the week, you’ll be ready to test.

Prerequisite

REQUIRES: ITIL 4 Foundation
Level Foundation
Order Before this exam

Prior Certification Required First.

PeopleCert requires an ITIL 4 Foundation certificate before you can take the Direct, Plan and Improve exam. Take the Foundation boot camp first if you do not have it.

See the ITIL 4 Foundation boot camp

Official PeopleCert Training.

Third-party materials can’t keep up with exam changes. We use PeopleCert’s authorized courseware, so you’re studying exactly what’s on the test, not outdated guesswork.

System Integrity Check
Content Source PeopleCert Official
Curriculum Ver. 2026v2
Instructor Auth. Verified
Exam Alignment 100% MATCH

Exam Fee Included.

$495 exam voucher included with your enrollment. No surprise costs, no last-minute purchases, just focus on passing.

Mobile Learning

Start Right Away

Unlock iOS/Android app immediately upon enrollment.

Authorized Material

Course from the Source

Official courseware, matched to the current exam version.

All-Inclusive

Exam Fee Included

We cover your $495 exam fee. No hidden costs.

Sim Engine

Exam Deja Vu

Practice with exam-style questions. No surprises.

Retake Policy

Exam Protection Included

Unlimited class returns if you need a second shot.

Flexible Schedule

Training Fits Your Life

Day, evening, online or in-person—your choice.

Test Center

Test While It's Fresh

Take your exam on-site within 7 days of class.

Expert Support

Never On Your Own

180 days of unlimited 1-on-1 coaching after class.

Test Friday. No Waiting.

Your PeopleCert exam is online-proctored, so you schedule it as soon as class ends. No scheduling delays, no waiting weeks to test while knowledge fades.

Friday 5PM
Bootcamp Concludes - You leave with a personalized attack plan.
Class Ends
Unlimited 1-on-1
AI Gap Analysis - We identify your weak domains using our simulation engine.
Gap Analysis
Exam Day
Exam Protection Active - If you don't pass, your next seat is free.
Certified
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Training materials including official courseware and study guides
Practitioner Led
Our instructors work in the fields they teach, not just in the classroom.

"I don’t teach the framework as theory. I teach what to do when the scope changes."

Mark Sabo

Director, Education • CISSP, CISM, PMP All of our trainers carry a wide range of certifications, including the certification for every program they teach or manage.

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In-person classroom training session
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In-Person

Immersive classroom instruction with direct instructor access, hands-on labs and peer collaboration.

  • Face-to-face instruction
  • On-site exam option
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Live Online

The same instructors and curriculum, delivered live from anywhere on our virtual learning platform.

  • Zero travel required
  • Interactive breakout rooms
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Trusted by Thousands

ITIL 4 Direct, Plan, and Improve training backed by 25 years of boot camp experience, delivered as one intensive 4-day class.

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Exam Voucher Included

Schedule your ITIL DPI exam as soon as class ends. Your PeopleCert exam voucher is included, and the exam is online-proctored.

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Free Exam Retake

Don’t pass on your first attempt? Exam assurance gives you a free second exam voucher and a full course retake.

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Strategic Thinking Practice

DPI is the only module on both the Managing Professional and Strategic Leader paths. Day 2-3 drills governance, risk, and continual improvement scenarios.

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ITIL Leaders in Demand

Our 4-day ITIL DPI boot camp is built for IT directors and service managers, covering assessment, planning, and measurement frameworks tested at leadership level.

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Dedicated Ongoing Support

Keep access to your instructor and valuable ITIL resources after class ends, so help is there all the way to exam day.

ITIL Strategic: Direct, Plan, and Improve

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    COURSE STRUCTURE

    ITIL® 4 Strategic
    Syllabus

    A structured path designed for working professionals.
    Each day builds on the last—momentum is everything.

    Request Info

    MODULE_ID: PREP

    Live Training QS: ~5
    BEFORE CLASS
    Critical Path

    Before Class

    Pre-course materials access
    L.prep.1
    Foundation concepts review
    L.prep.2
    Baseline self-assessment
    L.prep.3

    MODULE_ID: ITIL-DPI-01

    Live Training QS: ~5
    DAY 1
    Critical Path

    Strategic Direction

    ITIL 4 Service Value System and DPI Module Overview
    L.01.1
    Direction, Planning, Improvement, and Operating Model Defined
    L.01.2
    Vision and Mission vs Strategy, Tactics, and Operations
    L.01.3
    Governance, Compliance, and Management Distinctions
    L.01.4
    Value, Outcomes, Costs, and Risks Interrelationships
    L.01.5
    Scope of Control and Decision-Making Authority
    L.01.6
    Workshop: Writing a Vision Statement for a Service Organization
    L.01.7
    Cascading Goals and Requirements Through the Organization
    L.01.8
    Defining Effective Policies, Controls, and Guidelines
    L.01.9
    Placing Decision-Making Authority at the Right Level
    L.01.10
    Optimizing Controls: Sufficiency Without Bureaucracy
    L.01.11
    Governance, Risk, and Compliance in the Service Value System
    L.01.12
    Risk Management Practice at the Strategic Level
    L.01.13
    Case Study: Cascading Objectives into Team-Level Policies
    L.01.14

    MODULE_ID: ITIL-DPI-02

    Live Training QS: ~6
    DAY 2
    Critical Path

    Planning and Improvement

    ITIL Continual Improvement Model Step by Step
    L.02.1
    Assessment Objectives, Outputs, Requirements, and Criteria
    L.02.2
    Selecting Assessment Methods: SWOT, Gap Analysis, Maturity Models
    L.02.3
    Defining and Prioritizing Desired Improvement Outcomes
    L.02.4
    Building and Advocating a Business Case
    L.02.5
    Conducting Improvement Reviews and Lessons Learned
    L.02.6
    Workshop: Running a Current-State Assessment
    L.02.7
    Embedding Continual Improvement Across the SVS
    L.02.8
    Improvement Planning: Roadmaps, Backlogs, and Kanban
    L.02.9
    Applying the Four Dimensions to Planning Decisions
    L.02.10
    Applying the Guiding Principles to Improvement Work
    L.02.11
    Continual Improvement Practice Roles and Register
    L.02.12
    Portfolio Management and Strategy Management Touchpoints
    L.02.13
    Case Study: Prioritizing an Improvement Backlog
    L.02.14

    MODULE_ID: ITIL-DPI-03

    Live Training QS: ~6
    DAY 3
    Critical Path

    Change Management and Communication

    Nature, Scope, and Benefits of Organizational Change Management
    L.03.1
    Organizational Change Management vs Change Enablement
    L.03.2
    Key Principles and Methods of OCM
    L.03.3
    Identifying and Managing Stakeholders Through Change
    L.03.4
    Change Impact and Readiness Assessment
    L.03.5
    Influencing Skills and Resistance Management
    L.03.6
    Role-Play: Handling Stakeholder Resistance to Change
    L.03.7
    Principles of Effective Communication in OCM
    L.03.8
    Communication Channels for Different Stakeholder Groups
    L.03.9
    Building a Stakeholder Communication Plan
    L.03.10
    Establishing Effective Feedback Channels with Stakeholders
    L.03.11
    Establishing Interfaces Across the Value Chain
    L.03.12
    Sustaining Change: Reinforcement and Recognition
    L.03.13
    Workshop: Writing a Communication Plan for a Transformation
    L.03.14

    MODULE_ID: ITIL-DPI-04

    Live Training QS: ~7
    DAY 4
    Critical Path

    Measurement, Reporting, and Risk Management

    Measurement and Reporting: Indicators, Metrics, and KPIs
    L.04.1
    Defining Metrics That Support Organizational Objectives
    L.04.2
    Balanced Scorecards, Success Factors, and Reporting Dashboards
    L.04.3
    Value Streams vs Practices and Their Impact on DPI
    L.04.4
    Value Stream Mapping and Workflow Optimization
    L.04.5
    Identifying and Eliminating Waste in Value Streams
    L.04.6
    Selecting Methods and Techniques: Lean, Agile, DevOps
    L.04.7
    Workshop: Mapping and Optimizing a Service Value Stream
    L.04.8
    Identifying, Assessing, and Treating Risks in ITSM
    L.04.9
    Risk Mitigation Strategies and Compliance Requirements
    L.04.10
    DPI Syllabus Review by Learning Outcome
    L.04.11
    Scenario-Based Question Technique for the DPI Exam
    L.04.12
    Time Management for 40 Questions in 90 Minutes
    L.04.13
    Full-Length Practice Exam and Review
    L.04.14
    Exam: ITIL 4 Strategist: Direct, Plan and Improve
    L.04.15

    MODULE_ID: POST

    Live Training QS: ~7
    AFTER CLASS
    Critical Path

    After Class

    COURSE PROGRESS Day 0 of 4
    FREQUENTLY ASKED QUESTIONS

    ITIL® 4 Strategic
    Boot Camp FAQ

    Real questions from real professionals who passed.
    Here's how we answer them.

    This boot camp focuses on equipping participants with the skills to set strategic direction, manage continual improvement, handle change management effectively, and address risk management within IT service management.

    This course is ideal for IT managers, team leads, service management professionals, and business leaders responsible for aligning IT services with organizational goals and ensuring continuous improvement.

    You must hold ITIL® 4 Foundation (or an ITIL v3 certification or Managing Professional transition certificate) to sit the DPI exam. PeopleCert verifies this when your exam is scheduled, so have your certificate details to hand.

    Yes, this program includes hands-on exercises, case studies, and role-playing activities to provide practical application of the concepts covered.

    Yes. Day 4 of the program focuses on exam preparation, including sample questions, exam tips, and strategies to ensure success. The DPI exam is 40 multiple-choice questions in 90 minutes, closed book, with 28 correct answers (70%) needed to pass.

    Upon passing the exam, participants earn the ITIL® 4 Strategist: Direct, Plan and Improve certification, the module shared by the ITIL® 4 Managing Professional and Strategic Leader designations.

    Get the Free
    ITIL-DPI Exam Guide

    • Expert strategies to spot trick questions
    • Question patterns examiners actually use
    • Proven pacing + pressure management tactics
    Articles and Certification Resources

    ITIL® 4 Strategic
    Study Tools & Resources

    Your journey to ITIL® 4 Strategic certification requires the right preparation strategy. We’ve gathered expert insights to help guide your path to success.

    Weighing this against another certification? Compare them head to head in Certification Matchups →

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