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Certification Exam Objectives

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ISC2 Certifications

5 Certifications
  • 1 Security and Risk Management 16%
    • Understand, adhere to, and promote professional ethics
    • Understand and apply security concepts
    • Evaluate and apply security governance principles
    • Understand legal, regulatory, and compliance issues
    • Understand requirements for investigation types
    • Develop, document, and implement security policies
    • Identify, analyze, and prioritize Business Continuity requirements
    • Contribute to and enforce personnel security policies
    • Understand and apply risk management concepts
    • Understand and apply threat modeling concepts and methodologies
    • Apply Supply Chain Risk Management (SCRM) concepts
    • Establish and maintain a security awareness, education, and training program
  • 2 Asset Security 10%
    • Identify and classify information and assets
    • Establish information and asset handling requirements
    • Provision resources securely
    • Manage data lifecycle
    • Ensure appropriate asset retention
    • Determine data security controls and compliance requirements
  • 3 Security Architecture and Engineering 13%
    • Research, implement, and manage engineering processes using secure design principles
    • Understand the fundamental concepts of security models
    • Select controls based upon systems security requirements
    • Understand security capabilities of Information Systems
    • Assess and mitigate vulnerabilities in systems
    • Assess and mitigate vulnerabilities in web-based systems
    • Assess and mitigate vulnerabilities in mobile systems
    • Assess and mitigate vulnerabilities in embedded devices
    • Apply cryptography
    • Apply security principles to site and facility design
    • Design site and facility security controls
  • 4 Communication and Network Security 13%
    • Assess and implement secure design principles in network architectures
    • Secure network components
    • Implement secure communication channels according to design
  • 5 Identity and Access Management (IAM) 13%
    • Control physical and logical access to assets
    • Design identification and authentication strategies
    • Federated identity with third-party services
    • Implement and manage authorization mechanisms
    • Manage the identity and access provisioning lifecycle
    • Implement authentication systems
  • 6 Security Assessment and Testing 12%
    • Design and validate assessment, test, and audit strategies
    • Conduct security control testing
    • Collect security process data
    • Analyze test output and generate reports
    • Conduct or facilitate security audits
  • 7 Security Operations 13%
    • Understand and comply with investigations
    • Conduct logging and monitoring activities
    • Perform configuration management
    • Apply foundational security operations concepts
    • Apply resource protection
    • Conduct incident management
    • Operate and maintain detective and preventative measures
    • Implement and support patch and vulnerability management
    • Understand and participate in change management processes
    • Implement recovery strategies
    • Implement Disaster Recovery processes
    • Test Disaster Recovery Plans
    • Participate in Business Continuity planning and exercises
    • Implement and manage physical security
    • Address personnel safety and security concerns
  • 8 Software Development Security 10%
    • Understand and integrate security in the Software Development Life Cycle
    • Identify and apply security controls in software development ecosystems
    • Assess the effectiveness of software security
    • Assess security impact of acquired software
    • Define and apply secure coding guidelines and standards
  • 1 Cloud Concepts, Architecture and Design 17%
    • Understand cloud computing concepts
    • Describe cloud reference architecture
    • Understand security concepts relevant to cloud computing
    • Understand design principles of secure cloud computing
    • Evaluate cloud service providers
  • 2 Cloud Data Security 20%
    • Describe cloud data concepts
    • Design and implement cloud data storage architectures
    • Design and apply data security technologies and strategies
    • Implement data discovery
    • Implement data classification
    • Design and implement Information Rights Management (IRM)
    • Plan and implement data retention, deletion, and archiving policies
    • Design and implement auditability, traceability, and accountability of data events
  • 3 Cloud Platform and Infrastructure Security 17%
    • Comprehend cloud infrastructure and platform components
    • Design a secure data center
    • Analyze risks associated with cloud infrastructure and platforms
    • Plan and implementation of security controls
    • Plan business continuity (BC) and disaster recovery (DR)
  • 4 Cloud Application Security 16%
    • Advocate training and awareness for application security
    • Describe the Secure Software Development Life Cycle (SDLC) process
    • Apply the Secure Software Development Life Cycle (SDLC)
    • Apply cloud software assurance and validation
    • Use verified secure software
    • Comprehend the specifics of cloud application architecture
    • Design appropriate Identity and Access Management (IAM) solutions
  • 5 Cloud Security Operations 17%
    • Build and implement physical and logical infrastructure for cloud environment
    • Operate and maintain physical and logical infrastructure for cloud environment
    • Implement operational controls and standards
    • Support digital forensics
    • Manage communication with relevant parties
    • Manage security operations
  • 6 Legal, Risk and Compliance 13%
    • Articulate legal requirements and unique risks within the cloud environment
    • Understand privacy issues
    • Understand audit process, methodologies, and required adaptations for a cloud environment
    • Understand implications of cloud to enterprise risk management
    • Understand outsourcing and cloud contract design
  • 1 Security Principles 26%
    • Understand the security concepts of information assurance
    • Understand the risk management process
    • Understand security controls
    • Understand governance elements and processes
    • Understand ISC2 Code of Ethics
  • 2 Business Continuity (BC), Disaster Recovery (DR) & Incident Response Concepts 10%
    • Understand business continuity (BC)
    • Understand disaster recovery (DR)
    • Understand incident response
  • 3 Access Controls Concepts 22%
    • Understand physical access controls
    • Understand logical access controls
  • 4 Network Security 24%
    • Understand computer networking
    • Understand network threats and attacks
    • Understand network security infrastructure
  • 5 Security Operations 18%
    • Understand data security
    • Understand system hardening
    • Understand best practice security policies
    • Understand security awareness training
  • 1 Security Concepts and Practices 16%
    • Comply with codes of ethics
    • Understand security concepts
    • Document, implement, and maintain functional security controls
    • Participate in asset management
    • Implement security controls and assess compliance
    • Participate in change management
    • Participate in security awareness and training
  • 2 Access Controls 15%
    • Implement and maintain authentication methods
    • Support internetwork trust architectures
    • Participate in the identity management lifecycle
    • Implement access controls
  • 3 Risk Identification, Monitoring, and Analysis 15%
    • Understand the risk management process
    • Perform security assessment activities
    • Operate and maintain monitoring systems
    • Analyze and report monitoring results
  • 4 Incident Response and Recovery 14%
    • Support the incident lifecycle
    • Understand and support forensic investigations
    • Understand and support Business Continuity Plan and Disaster Recovery Plan
  • 5 Cryptography 9%
    • Understand fundamental concepts of cryptography
    • Understand reasons and requirements for cryptography
    • Understand and support secure protocols
    • Understand Public Key Infrastructure systems
  • 6 Network and Communications Security 16%
    • Understand and apply fundamental concepts of networking
    • Understand network attacks and countermeasures
    • Manage network access controls
    • Manage network security
    • Operate and configure network-based security devices
    • Operate and configure wireless technologies
  • 7 Systems and Application Security 15%
    • Identify and analyze malicious code and activity
    • Implement and operate endpoint device security
    • Operate and configure cloud security
    • Operate and secure virtual environments
  • 1 Security and Privacy Governance, Risk Management, and Compliance Program 16%
    • Understand security and risk management concepts
    • Understand the Risk Management Framework (RMF)
    • Understand regulatory and legal requirements
  • 2 Scope of the System 10%
    • Define the information system
    • Determine categorization of the information system
  • 3 Selection and Approval of Framework, Security, and Privacy Controls 14%
    • Identify and document baseline and inherited controls
    • Select and tailor controls
    • Develop a continuous control monitoring strategy
    • Review and approve security and privacy plans
  • 4 Implementation of Security and Privacy Controls 17%
    • Implement selected controls
    • Document control implementation
  • 5 Assessment/Audit of Security and Privacy Controls 16%
    • Prepare for assessment/audit
    • Conduct assessment/audit
    • Prepare the initial assessment report
    • Review the assessment/audit report
    • Perform initial remediation actions
    • Develop final security and privacy assessment report
  • 6 System Compliance 14%
    • Compile security and privacy authorization/approval documents
    • Determine risk
    • Obtain authorization/approval decision
  • 7 Compliance Maintenance 13%
    • Determine impact of changes to information system
    • Perform ongoing assessments/audits based on organizational requirements
    • Review supply chain risk management
    • Actively participate in response planning and communication
    • Conduct ongoing remediation actions based on findings
    • Update documentation
    • Report security and privacy posture
    • Review the information system for ongoing authorization/approval
    • Decommission information system

ISACA Certifications

4 Certifications
  • 1 Information Security Governance 17%
    • Establish and maintain an information security strategy aligned with organizational goals
    • Establish and maintain an information security governance framework
    • Integrate information security governance into corporate governance
    • Establish and maintain information security policies
    • Develop business cases to support investments in information security
    • Identify internal and external influences to the organization
    • Gain ongoing commitment from senior leadership and stakeholders
    • Define, communicate, and monitor information security responsibilities
  • 2 Information Security Risk Management 20%
    • Establish and maintain a process for information asset classification
    • Identify legal, regulatory, and contractual requirements
    • Ensure that risk assessments, vulnerability assessments, and threat analyses are conducted
    • Identify, recommend, or implement appropriate risk treatment options
    • Determine whether information security controls are appropriate
    • Facilitate the integration of information risk management into business processes
    • Monitor for internal and external factors that may require reassessment of risk
    • Report noncompliance and other changes in information risk
  • 3 Information Security Program 33%
    • Develop and maintain an information security program aligned with the information security strategy
    • Align the information security program with the operational objectives
    • Ensure the information security program is effectively executed
    • Establish, communicate, and maintain organizational information security standards
    • Ensure that secure engineering principles are applied
    • Establish, communicate, and maintain information security awareness and training program
    • Integrate information security requirements into organizational processes
    • Integrate information security requirements into contracts and activities of third parties
    • Establish, communicate, and maintain information security metrics
  • 4 Incident Management 30%
    • Establish and maintain an organizational definition of information security incidents
    • Establish and maintain an incident response plan
    • Develop and implement processes to ensure timely identification of incidents
    • Establish and maintain processes to investigate and document incidents
    • Establish and maintain incident escalation and notification processes
    • Organize, train, and equip response teams
    • Test, review, and refine the incident response plan periodically
    • Establish and maintain communication plans and processes
    • Conduct post-incident reviews
    • Establish and maintain integration with the business continuity plan
  • 1 Information Systems Auditing Process 18%
    • Plan an audit to determine whether information systems are protected, controlled, and provide value
    • Conduct an audit in accordance with IS audit standards and a risk-based IS audit strategy
    • Communicate audit progress, findings, results, and recommendations to stakeholders
    • Conduct audit follow-up to evaluate whether risk has been sufficiently addressed
    • Evaluate IT management and monitoring of controls
  • 2 Governance and Management of IT 18%
    • Evaluate the IT strategy for alignment with organizational strategies and objectives
    • Evaluate the effectiveness of IT governance structure and IT organizational structure
    • Evaluate the organizations management of IT policies and practices
    • Evaluate the organizations IT policies and practices for compliance
    • Evaluate IT resource and portfolio management for alignment with organizational strategies
    • Evaluate IT contract strategies and policies, and contract management practices
    • Evaluate risk management practices
    • Evaluate the organizations Business Continuity Plan
  • 3 Information Systems Acquisition, Development and Implementation 12%
    • Evaluate the business case for proposed investments
    • Evaluate the project management framework and practices
    • Conduct reviews to determine whether a project is progressing in accordance with project plans
    • Evaluate controls for information systems during the requirements, acquisition, development phases
    • Evaluate the readiness of information systems for implementation
    • Conduct post-implementation review of systems to determine whether project deliverables are met
  • 4 Information Systems Operations and Business Resilience 26%
    • Evaluate the organizations ability to continue business operations
    • Evaluate whether IT service management practices align with business requirements
    • Conduct periodic review of information systems and enterprise architecture
    • Evaluate IT operations to determine whether they are controlled effectively
    • Evaluate IT maintenance practices to determine whether they are controlled effectively
    • Evaluate database management practices
    • Evaluate data governance policies and practices
    • Evaluate problem and incident management policies and practices
    • Evaluate change, configuration, release, and patch management policies and practices
    • Evaluate end-user computing to determine whether the processes are effectively controlled
  • 5 Protection of Information Assets 26%
    • Evaluate the information security and privacy policies, standards, and procedures for completeness
    • Evaluate the design, implementation, and monitoring of system and logical security controls
    • Evaluate the design, implementation, and monitoring of data classification processes and procedures
    • Evaluate the design, implementation, and monitoring of physical access and environmental controls
    • Evaluate the processes and procedures used to store, retrieve, transport, and dispose of assets
  • 1 Governance 26%
    • Align organizational strategy, structure, roles, culture, and ethics with the risk program
    • Establish policies, standards, and business process resilience (e.g., BCP, DRP)
    • Manage organizational asset governance and enterprise risk management (ERM)
    • Define risk appetite, risk tolerance, and the organizational risk profile
    • Apply risk frameworks and legal, regulatory, and contractual requirements
  • 2 Risk Assessment 22%
    • Identify risk events using threat modeling and the threat landscape
    • Perform vulnerability management and risk scenario development and evaluation
    • Apply risk assessment concepts, standards, and analysis methodologies
    • Conduct business impact analysis (BIA) and maintain the risk register
    • Distinguish inherent risk from residual risk
  • 3 Risk Response and Reporting 32%
    • Select risk response options and assign risk and control ownership
    • Manage vendor and supply chain risk, issues, findings, exceptions, and exemptions
    • Design, select, implement, and test controls using control frameworks and standards
    • Develop risk action plans and collect, aggregate, analyze, and validate risk data
    • Report using risk and control metrics (e.g., KRIs, KCIs, KPIs), heatmaps, and dashboards
    • Monitor and report on emerging risks
  • 4 Technology and Security 20%
    • Apply technology principles, roadmaps, and enterprise architecture (EA)
    • Manage operations, the SDLC, and data lifecycle management
    • Govern portfolio and project management and technology resilience and disaster recovery
    • Evaluate emerging technologies for risk
    • Apply security concepts, frameworks, standards, and data privacy and protection principles
  • 1 Privacy Governance 20%
    • Apply privacy principles such as Privacy by Design, consent, and transparency to personal information
    • Interpret privacy laws and regulations and maintain privacy documentation and policies
    • Define organizational culture, structure, and privacy responsibilities
    • Manage vendor and supply chain privacy and incident management
    • Handle data subject rights, requests, and notifications
  • 2 Privacy Risk Management and Compliance 18%
    • Apply the risk management process and policies to privacy
    • Conduct privacy-focused assessments such as privacy impact assessments (PIAs)
    • Deliver privacy training and awareness and identify threats and vulnerabilities
    • Determine risk response and apply privacy frameworks
    • Maintain evidence and artifacts and perform program monitoring and metrics
  • 3 Data Life Cycle Management 23%
    • Build data inventories, dataflow diagrams, and classification
    • Ensure data quality and enforce data use limitation
    • Govern data analytics (e.g., aggregation, AI, data warehouse) and data minimization
    • Manage data disclosure, transfer, storage, retention, and archiving
    • Perform secure data destruction
  • 4 Privacy Engineering 39%
    • Assess technology stacks including infrastructure, cloud, devices, endpoints, and connectivity
    • Integrate privacy into the secure development life cycle, APIs, and cloud-native services
    • Implement privacy-related security controls (IAM, patch management, hardening, encryption, monitoring)
    • Apply privacy controls such as consent tagging, tracking technology, and cookie management
    • Apply anonymization, pseudonymization, and privacy enhancing technologies (PETs)
    • Address AI and machine learning (ML) privacy considerations

CompTIA Certifications

5 Certifications
  • 1 General Security Concepts 12%
    • Compare and contrast various types of security controls
    • Summarize fundamental security concepts
    • Explain the importance of change management processes
    • Explain the importance of using appropriate cryptographic solutions
  • 2 Threats, Vulnerabilities, and Mitigations 22%
    • Compare and contrast common threat actors and motivations
    • Explain common threat vectors and attack surfaces
    • Explain various types of vulnerabilities
    • Given a scenario, analyze indicators of malicious activity
    • Explain the purpose of mitigation techniques used to secure the enterprise
  • 3 Security Architecture 18%
    • Compare and contrast security implications of different architecture models
    • Given a scenario, apply security principles to secure enterprise infrastructure
    • Compare and contrast concepts and strategies to protect data
    • Explain the importance of resilience and recovery in security architecture
  • 4 Security Operations 28%
    • Given a scenario, apply common security techniques to computing resources
    • Explain the security implications of proper hardware, software, and data asset management
    • Explain various activities associated with vulnerability management
    • Explain security alerting and monitoring concepts and tools
    • Given a scenario, modify enterprise capabilities to enhance security
    • Given a scenario, implement and maintain identity and access management
    • Explain the importance of automation and orchestration related to secure operations
    • Explain appropriate incident response activities
    • Given a scenario, use data sources to support an investigation
  • 5 Security Program Management and Oversight 20%
    • Summarize elements of effective security governance
    • Explain elements of the risk management process
    • Explain the processes associated with third-party risk assessment and management
    • Summarize elements of effective security compliance
    • Explain types and purposes of audits and assessments
    • Given a scenario, implement security awareness practices
  • 1 Networking Concepts 23%
    • Explain concepts related to the Open Systems Interconnection (OSI) reference model
    • Compare and contrast networking appliances, applications, and functions
    • Summarize cloud concepts and connectivity options
    • Explain common networking ports, protocols, services, and traffic types
  • 2 Network Implementation 20%
    • Compare and contrast various devices, their features, and their appropriate placement on the network
    • Compare and contrast routing technologies and bandwidth management concepts
    • Given a scenario, configure and deploy common Ethernet switching features
    • Given a scenario, install and configure the appropriate wireless standards and technologies
  • 3 Network Operations 19%
    • Given a scenario, use the appropriate statistics and sensors to ensure network availability
    • Explain the purpose of organizational documents and policies
    • Explain high availability and disaster recovery concepts and summarize which is the best solution
  • 4 Network Security 14%
    • Explain common security concepts
    • Compare and contrast common types of attacks
    • Given a scenario, apply network hardening techniques
    • Compare and contrast remote access methods and security implications
  • 5 Network Troubleshooting 24%
    • Explain the network troubleshooting methodology
    • Given a scenario, troubleshoot common cable connectivity issues and select the appropriate tools
    • Given a scenario, use the appropriate network software tools and commands
    • Given a scenario, troubleshoot common wireless connectivity issues
    • Given a scenario, troubleshoot general networking issues
  • 1 Security Operations 34%
    • Explain the importance of system and network architecture concepts in security operations
    • Given a scenario, analyze indicators of potentially malicious activity
    • Given a scenario, use appropriate tools or techniques to determine malicious activity
    • Compare and contrast threat-intelligence and threat-hunting concepts
    • Explain the importance of efficiency and process improvement in security operations
  • 2 Vulnerability Management 26%
    • Given a scenario, implement vulnerability scanning methods and concepts
    • Given a scenario, analyze output from vulnerability assessment tools
    • Given a scenario, analyze data to prioritize vulnerabilities
    • Given a scenario, recommend controls to mitigate attacks and software vulnerabilities
    • Explain concepts related to vulnerability response, handling, and management
  • 3 Incident Response and Management 24%
    • Explain concepts related to attack methodology frameworks
    • Given a scenario, perform incident response activities
    • Explain the preparation and post-incident activity phases of the incident management lifecycle
  • 4 Reporting and Communication 16%
    • Explain the importance of vulnerability management reporting and communication
    • Explain the importance of incident response reporting and communication
  • 1 Engagement Management 13%
    • Summarize pre-engagement activities (scoping, agreement types, target selection, authorization)
    • Explain collaboration and communication activities with stakeholders
    • Compare and contrast testing frameworks and methodologies (OWASP, MITRE ATT&CK, PTES, OSSTMM)
    • Explain the components of a penetration test report
    • Analyze findings and recommend the appropriate remediation within a report
  • 2 Reconnaissance and Enumeration 21%
    • Apply information gathering techniques (active and passive reconnaissance, OSINT)
    • Apply enumeration techniques (DNS, host, service, directory, and cloud enumeration)
    • Modify scripts for reconnaissance and enumeration
    • Use the appropriate tools for reconnaissance and enumeration (Nmap, Wireshark, Shodan, Recon-ng)
  • 3 Vulnerability Discovery and Analysis 17%
    • Conduct vulnerability discovery using various scan types (container, application, network, host-based, wireless, secrets)
    • Perform ICS vulnerability assessment and use scanning tools (Nessus, OpenVAS, Nikto, TruffleHog, BloodHound)
    • Analyze and validate output from reconnaissance, scanning, and enumeration phases
    • Explain physical security concepts (tailgating, badge cloning, USB drops, lock picking, site surveys)
  • 4 Attacks and Exploits 35%
    • Analyze output to prioritize and prepare attacks
    • Perform network, authentication, and host-based attacks using the appropriate tools
    • Perform web application attacks using the appropriate tools
    • Perform cloud-based and wireless attacks using the appropriate tools
    • Perform social engineering attacks using the appropriate tools
    • Explain common attacks against specialized systems (mobile, IoT, ICS/SCADA, AI)
    • Use scripting to automate attacks
  • 5 Post-exploitation and Lateral Movement 14%
    • Perform tasks to establish and maintain persistence
    • Perform tasks to move laterally throughout the environment
    • Summarize concepts related to staging and exfiltration
    • Explain cleanup and restoration activities
  • 1 Mobile Devices (Core 1) 13%
    • Install and configure laptop hardware and components
    • Compare and contrast the display components of mobile devices
    • Set up and configure accessories and ports of mobile devices
    • Configure basic mobile-device network connectivity and application support
  • 2 Networking (Core 1) 23%
    • Compare and contrast TCP and UDP ports, protocols, and their purposes
    • Compare and contrast common networking hardware
    • Compare and contrast protocols for wireless networking
    • Summarize services provided by networked hosts
    • Given a scenario, install and configure basic wired/wireless SOHO networks
    • Compare and contrast common network configuration concepts
    • Compare and contrast Internet connection types, network types, and their features
    • Use networking tools
  • 3 Hardware (Core 1) 25%
    • Explain basic cable types and their connectors, features, and purposes
    • Given a scenario, install the appropriate RAM
    • Given a scenario, select and install storage devices
    • Given a scenario, install and configure motherboards, CPUs, and add-on cards
    • Given a scenario, install or replace the appropriate power supply
    • Given a scenario, deploy and configure multifunction devices/printers
    • Given a scenario, install and replace printer consumables
  • 4 Virtualization and Cloud (Core 1) 11%
    • Summarize cloud-computing concepts
    • Summarize aspects of client-side virtualization
  • 5 Hardware/Network Troubleshooting (Core 1) 28%
    • Apply the best practice methodology to resolve problems
    • Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power
    • Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays
    • Given a scenario, troubleshoot video, projector, and display issues
    • Given a scenario, troubleshoot common issues with mobile devices
    • Given a scenario, troubleshoot and resolve printer issues
    • Given a scenario, troubleshoot problems with wired and wireless networks
  • 6 Operating Systems (Core 2) 28%
    • Identify basic features of Microsoft Windows editions
    • Given a scenario, use the appropriate Microsoft command-line tool
    • Given a scenario, use features and tools of the Microsoft Windows 10/11 operating system
    • Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility
    • Given a scenario, use the appropriate Windows settings
    • Given a scenario, configure Microsoft Windows networking features on a client/desktop
    • Given a scenario, apply application installation and configuration concepts
    • Explain common OS types and their purposes
    • Given a scenario, perform OS installations and upgrades
    • Identify common features and tools of the macOS/desktop OS
    • Identify common features and tools of the Linux client/desktop OS
  • 7 Security (Core 2) 28%
    • Summarize various security measures and their purposes
    • Compare and contrast wireless security protocols and authentication methods
    • Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods
    • Explain common social-engineering attacks, threats, and vulnerabilities
    • Given a scenario, manage and configure basic security settings in Microsoft Windows OS
    • Given a scenario, configure a workstation to meet best practices for security
    • Explain common methods for securing mobile and embedded devices
    • Given a scenario, use common data destruction and disposal methods
    • Given a scenario, configure appropriate security settings on SOHO wireless and wired networks
    • Given a scenario, install and configure browsers and relevant security settings
  • 8 Software Troubleshooting (Core 2) 23%
    • Given a scenario, troubleshoot common Windows OS problems
    • Given a scenario, troubleshoot common personal computer (PC) security issues
    • Given a scenario, use best practice procedures for malware removal
    • Given a scenario, troubleshoot common mobile OS and application issues
    • Given a scenario, troubleshoot common mobile OS and application security issues
  • 9 Operational Procedures (Core 2) 21%
    • Given a scenario, implement best practices associated with documentation and support systems information management
    • Explain basic change-management best practices
    • Given a scenario, implement workstation backup and recovery methods
    • Given a scenario, use common safety procedures
    • Summarize environmental impacts and local environmental controls
    • Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts
    • Given a scenario, use proper communication techniques and professionalism
    • Identify the basics of scripting
    • Given a scenario, use remote access technologies

EC-Council Certifications

3 Certifications
  • 1 Introduction to Ethical Hacking 6%
    • Understand the elements of information security
    • Understand the cyber kill chain methodology
    • Understand hacking concepts, types, and phases
    • Understand ethical hacking concepts and scope
    • Understand information security controls
    • Understand relevant laws and regulations
  • 2 Foot Printing and Reconnaissance 6%
    • Perform foot printing on the target network using search engines, web services, and social networking sites
    • Perform website, email, WHOIS, DNS, and network foot printing
    • Perform foot printing using various foot printing tools
  • 3 Scanning Networks 5%
    • Perform host discovery, port scanning, and service version detection
    • Perform OS discovery and identify various scanning techniques
    • Scan beyond IDS and Firewall
    • Draw network diagrams using network discovery tools
  • 4 Enumeration 5%
    • Perform NetBIOS, SNMP, LDAP, NFS, DNS, SMTP, and RPC enumeration
    • Perform enumeration on various targets
  • 5 Vulnerability Analysis 5%
    • Perform vulnerability assessment using various tools
    • Analyze vulnerability scanning reports
  • 6 System Hacking 7%
    • Gain access to the system using password cracking and exploiting vulnerabilities
    • Escalate privileges using various techniques
    • Maintain remote access and clear logs to hide evidence of compromise
  • 7 Malware Threats 5%
    • Understand different types of malware and their components
    • Analyze malware and perform static and dynamic malware analysis
    • Understand fileless malware concepts and techniques
  • 8 Sniffing 5%
    • Understand network sniffing concepts
    • Perform network sniffing using various sniffing tools
    • Detect network sniffing and understand countermeasures
  • 9 Social Engineering 5%
    • Understand social engineering concepts and techniques
    • Perform social engineering attacks and audit human-level security
    • Understand identity theft and social engineering countermeasures
  • 10 Denial-of-Service 4%
    • Understand DoS/DDoS attack techniques and tools
    • Detect DoS attacks and understand protection tools
  • 11 Session Hijacking 5%
    • Understand session hijacking concepts
    • Perform application-level and network-level session hijacking
    • Understand session hijacking countermeasures
  • 12 Evading IDS, Firewalls, and Honeypots 4%
    • Understand IDS, IPS, firewall, and honeypot concepts
    • Understand various techniques to bypass IDS and firewall
    • Detect and evade honeypots
  • 13 Hacking Web Servers 5%
    • Understand web server concepts and attacks
    • Perform web server attack methodology
    • Understand web server security tools and countermeasures
  • 14 Hacking Web Applications 7%
    • Understand web application concepts and threats
    • Perform web application hacking methodology
    • Understand web application security and penetration testing tools
  • 15 SQL Injection 5%
    • Understand SQL injection concepts and types
    • Perform SQL injection attacks
    • Understand SQL injection countermeasures and evasion techniques
  • 16 Hacking Wireless Networks 5%
    • Understand wireless network concepts and encryption
    • Perform wireless network attacks
    • Understand wireless network security tools and Bluetooth hacking
  • 17 Hacking Mobile Platforms 4%
    • Understand mobile platform attack vectors
    • Hack Android and iOS operating systems
    • Understand mobile device management and security guidelines
  • 18 IoT and OT Hacking 4%
    • Understand IoT and OT concepts and attack methodologies
    • Perform IoT and OT hacking
    • Understand IoT and OT security tools and countermeasures
  • 19 Cloud Computing 4%
    • Understand cloud computing concepts and threats
    • Perform cloud computing attacks
    • Understand cloud security and penetration testing
  • 20 Cryptography 4%
    • Understand cryptography concepts and encryption algorithms
    • Understand cryptography tools and Public Key Infrastructure
    • Perform cryptanalysis and understand countermeasures
  • 1 Network Defense Management 10%
    • Explain network, host, application, social engineering, email, mobile, cloud, and wireless attack techniques
    • Describe attacker hacking methodologies and frameworks
    • Apply defense-in-depth and continual/adaptive security strategies
    • Design security policies and conduct security awareness training
    • Achieve compliance with regulatory frameworks, laws, and acts
  • 2 Network Perimeter Protection 16%
    • Apply access control principles, models, and Identity and Access Management (IAM)
    • Use cryptographic security techniques and algorithms
    • Deploy and administer firewalls and understand their capabilities and limitations
    • Deploy IDS/IPS and handle false positive and false negative alerts
    • Secure routers and switches and leverage Zero Trust with Software-Defined Perimeter (SDP)
  • 3 Endpoint Protection 15%
    • Harden Windows systems, Active Directory, and account, patch, and access management
    • Harden Linux systems, user access, and network and remote access security
    • Implement enterprise mobile security management for Android and iOS devices
    • Secure IoT-enabled environments with security measures, tools, and standards
  • 4 Application and Data Protection 13%
    • Implement application whitelisting, blacklisting, sandboxing, and patch management
    • Deploy a Web Application Firewall (WAF)
    • Implement data access controls and encryption for data at rest and in transit
    • Apply data masking, backup, retention, and destruction concepts
    • Implement Data Loss Prevention (DLP) concepts
  • 5 Enterprise Virtual, Cloud, and Wireless Network Protection 12%
    • Secure virtual networks, SDN, NFV, and OS virtualization
    • Apply security best practices for containers, Docker, and Kubernetes
    • Secure AWS, Microsoft Azure, and Google Cloud Platform (GCP) environments
    • Evaluate cloud service providers and apply cloud security best practices
    • Secure wireless networks with encryption, authentication, and security measures
  • 6 Incident Detection 14%
    • Monitor and analyze network traffic for suspicious activity using Wireshark
    • Determine baseline traffic signatures for normal and suspicious traffic
    • Monitor and analyze logs on Windows, Linux, and Mac systems
    • Analyze logs from firewalls, routers, and web servers
    • Implement centralized log monitoring and analysis
  • 7 Incident Response 10%
    • Understand incident response concepts and the role of the first responder
    • Describe the incident handling and response process
    • Describe the forensics investigation process
    • Explain Business Continuity (BC) and Disaster Recovery (DR) plans and standards
  • 8 Incident Prediction 10%
    • Manage risk through risk management programs and frameworks (RMF)
    • Manage vulnerabilities through vulnerability assessment and scanning
    • Conduct attack surface analysis and identify Indicators of Exposure (IoE)
    • Leverage cyber threat intelligence using IoCs and IoAs for proactive defense
  • 1 Incident Response and Handling Process 11%
    • Understand information security incidents and incident management
    • Apply incident response automation and orchestration
    • Follow incident handling standards, frameworks, laws, and acts
    • Execute the incident response and handling process from preparation through post-incident activities
  • 2 First Response 11%
    • Understand the role of the first responder
    • Secure and document the crime scene
    • Collect evidence at the crime scene
    • Preserve, package, and transport the evidence
  • 3 Malware Incidents 11%
    • Prepare for handling malware incidents
    • Detect malware incidents
    • Contain and eradicate malware incidents
    • Recover after malware incidents and apply prevention guidelines
  • 4 Email Security Incidents 12%
    • Identify the types of email security incidents
    • Prepare for handling email security incidents
    • Detect, contain, and eradicate email security incidents
    • Recover after email security incidents and apply best practices
  • 5 Network Level Incidents 12%
    • Prepare for and detect network security incidents
    • Handle unauthorized access and inappropriate usage incidents
    • Handle denial-of-service incidents
    • Handle wireless network security incidents
  • 6 Application Level Incidents 11%
    • Prepare for handling web application security incidents
    • Detect and analyze web application security incidents
    • Contain, eradicate, and recover from web application security incidents
    • Apply best practices for securing web applications
  • 7 Cloud Security Incidents 10%
    • Understand the challenges in cloud incident handling and response
    • Handle Azure, AWS, and Google Cloud security incidents
    • Apply best practices against cloud security incidents
  • 8 Insider Threats 11%
    • Identify the types of insider threats
    • Prepare for handling insider threats
    • Detect, contain, and eradicate insider threats
    • Recover after insider attacks and apply best practices
  • 9 Endpoint Security Incidents 11%
    • Understand the need for endpoint security incident handling and response
    • Prepare for and detect endpoint security incidents
    • Handle mobile-based security incidents
    • Handle IoT-based and OT-based security incidents

Cisco Certifications

3 Certifications
  • 1 Network Fundamentals 20%
    • Explain the role and function of network components (routers, switches, firewalls, IDS/IPS, wireless APs)
    • Describe characteristics of network topology architectures
    • Compare physical interface and cabling types
    • Identify interface and cable issues (collisions, errors, duplex, speed)
    • Compare TCP to UDP
    • Configure and verify IPv4 addressing and subnetting
    • Describe the need for private IPv4 addressing
    • Configure and verify IPv6 addressing and prefix
    • Describe IPv6 address types
    • Verify IP parameters for Client OS
    • Describe wireless principles (nonoverlapping channels, SSID, RF, encryption)
    • Explain virtualization fundamentals (server virtualization, containers, VRFs)
    • Describe switching concepts (MAC learning, frame switching, MAC address table, flooding)
  • 2 Network Access 20%
    • Configure and verify VLANs (normal range) spanning multiple switches
    • Configure and verify interswitch connectivity (trunk ports, 802.1Q, native VLAN)
    • Configure and verify Layer 2 discovery protocols (CDP, LLDP)
    • Configure and verify EtherChannel (LACP)
    • Describe the need for and basic operations of Rapid PVST+ STP
    • Compare Cisco Wireless Architectures and AP modes
    • Describe physical infrastructure connections of WLAN components
    • Describe AP and WLC management access connections
    • Configure the components of a wireless LAN access (GUI only)
  • 3 IP Connectivity 25%
    • Interpret the components of routing table
    • Determine how a router makes a forwarding decision by default
    • Configure and verify IPv4 and IPv6 static routing
    • Configure and verify single area OSPFv2
    • Describe the purpose, functions, and concepts of first hop redundancy protocols
  • 4 IP Services 10%
    • Configure and verify inside source NAT using static and pools
    • Configure and verify NTP operating in a client and server mode
    • Explain the role of DHCP and DNS within the network
    • Explain the function of SNMP in network operations
    • Describe the use of syslog features including facilities and levels
    • Configure and verify DHCP client and relay
    • Explain the forwarding per-hop behavior (PHB) for QoS
    • Configure network devices for remote access using SSH
    • Describe the capabilities and function of TFTP/FTP in the network
  • 5 Security Fundamentals 15%
    • Define key security concepts (threats, vulnerabilities, exploits, mitigation techniques)
    • Describe security program elements (user awareness, training, physical access control)
    • Configure and verify device access control using local passwords
    • Describe security password policies elements
    • Describe IPsec remote access and site-to-site VPNs
    • Configure and verify access control lists
    • Configure Layer 2 security features (DHCP snooping, DAI, port security)
    • Differentiate authentication, authorization, and accounting concepts
    • Describe wireless security protocols (WPA, WPA2, WPA3)
    • Configure WLAN using WPA2 PSK using the GUI
  • 6 Automation and Programmability 10%
    • Explain how automation impacts network management
    • Compare traditional networks with controller-based networking
    • Describe controller-based and software defined architectures
    • Compare traditional campus device management with Cisco DNA Center enabled device management
    • Describe characteristics of REST-based APIs
    • Recognize the capabilities of configuration management mechanisms (Puppet, Chef, Ansible)
    • Interpret JSON encoded data
  • 1 Architecture (ENCOR) 15%
    • Explain the different design principles used in an enterprise network
    • Analyze design principles of a WLAN deployment
    • Differentiate between on-premises and cloud infrastructure deployments
    • Explain the working principles of the Cisco SD-WAN solution
    • Explain the working principles of the Cisco SD-Access solution
    • Describe concepts of wired and wireless QoS
    • Differentiate hardware and software switching mechanisms
  • 2 Virtualization (ENCOR) 10%
    • Describe device virtualization technologies
    • Configure and verify data path virtualization technologies
    • Describe network virtualization concepts
  • 3 Infrastructure (ENCOR) 30%
    • Layer 2: Troubleshoot static and dynamic 802.1Q trunking protocols
    • Layer 2: Troubleshoot static and dynamic EtherChannels
    • Layer 2: Configure and verify common Spanning Tree Protocols
    • Layer 3: Compare routing concepts of EIGRP and OSPF
    • Layer 3: Configure simple OSPF and EIGRP environments
    • Layer 3: Configure and verify eBGP between directly connected neighbors
    • Wireless: Describe Layer 1 concepts (RF power, RSSI, SNR)
    • Wireless: Describe AP modes and antenna types
    • Wireless: Describe access point discovery and join process
    • Wireless: Describe main principles and use cases for Layer 2 and Layer 3 roaming
    • IP Services: Describe Network Time Protocol (NTP)
    • IP Services: Configure and verify NAT/PAT
    • IP Services: Configure first hop redundancy protocols (HSRP, VRRP)
    • IP Services: Describe multicast protocols (IGMP, PIM)
  • 4 Network Assurance (ENCOR) 10%
    • Diagnose network problems using tools (debugs, conditional debugs, trace route, ping, SNMP, syslog)
    • Configure and verify Flexible NetFlow
    • Configure SPAN/RSPAN/ERSPAN
    • Configure and verify IPSLA
    • Describe Cisco DNA Center workflows to apply network configuration, monitoring, and management
    • Configure and verify NETCONF and RESTCONF
  • 5 Security (ENCOR) 20%
    • Configure and verify device access control (lines and password protection, AAA)
    • Configure and verify infrastructure security features
    • Describe REST API security
    • Configure and verify wireless security features
    • Describe the components of network security design
  • 6 Automation and Artificial Intelligence (ENCOR) 15%
    • Interpret basic Python components and scripts
    • Construct valid JSON encoded file
    • Describe the high-level principles and benefits of a data modeling language
    • Describe APIs for Cisco DNA Center and vManage
    • Interpret REST API response codes and results in payload using Cisco DNA Center and RESTCONF
    • Construct EEM applet to automate configuration, troubleshooting, or data collection
    • Compare agent vs agentless orchestration tools
  • 1 Security Concepts (SCOR) 20%
    • Explain attack threats against on-premises, hybrid, and cloud environments (DoS/DDoS, phishing, man-in-the-middle, malware, data breaches, insecure APIs, compromised credentials, PQC, and AI)
    • Describe security vulnerabilities and exploits (OWASP Top Ten, buffer overflow, path traversal, cross-site scripting/forgery, SQL injection) and prioritization using CVEs and CVSS scores
    • Describe vulnerabilities in AI/LLM models such as prompt injection, system prompt leakage, vector and embedding weaknesses, and supply chain
    • Describe cryptography components such as hashing, encryption, PKI, SSL, TLS, QUIC, MASQUE, IPsec, and post-quantum cryptography
    • Describe site-to-site and remote access VPN deployment types such as VTI, standards-based IPsec, SSL VPN, DMVPN, FlexVPN, and GETVPN
    • Describe zero trust architecture and defense in depth strategy such as Secure Architecture for Everyone (SAFE)
    • Describe security intelligence sharing and interpret Python scripts that call security appliance APIs
  • 2 Network Security (SCOR) 25%
    • Describe network security solutions and deployment models providing intrusion prevention and firewall capabilities, plus security monitoring and telemetry
    • Configure network infrastructure security (VLAN/SGT segmentation, port security, DHCP snooping, Dynamic ARP inspection, storm control, and defenses against MAC, ARP, VLAN hopping, STP, and DHCP rogue attacks)
    • Troubleshoot AAA for device and network access such as TACACS+ and RADIUS
    • Configure secure network management (SNMPv3, NetConf, RestConf, secure syslog, NTP with authentication) and describe CIS hardening benchmarks for Cisco Secure Firewall (FTD) and IOS XE
    • Implement access control policies, AVC, URL filtering, malware protection, and intrusion prevention using Cisco Secure Firewall (FTD)
    • Configure site-to-site and remote access VPN using Cisco Secure Firewall (FTD) and Cisco Secure Client
    • Troubleshoot VPN tunnel establishment on Cisco Secure Firewall (FTD)
  • 3 Cloud Security (SCOR) 15%
    • Describe security responsibility within common Cloud Shared Responsibility Models
    • Select security capabilities, deployment models, cloud security frameworks, and policy management to secure the cloud
    • Select security solutions for cloud environments (public, private, hybrid, community; NIST 800-145 SaaS, PaaS, and IaaS; and CASB)
    • Describe network, application, and data security with solutions such as Cisco Multicloud Defense and Cisco Secure Workload
    • Configure Splunk to ingest cloud logging and monitoring data from other security solutions
    • Describe application and workload security including eBPF and DevSecOps (Infrastructure as Code security, CI/CD pipeline, and container orchestration)
  • 4 Secure Service Edge (SCOR) 10%
    • Describe Security Service Edge (SSE) and Secure Access Service Edge (SASE)
    • Configure Cisco Secure Access Secure Internet Access
    • Configure Cisco Secure Access Secure Private Access
    • Configure data loss prevention and AI guardrails for secure internet access
    • Interpret Cisco Secure Access Investigate scores and indicators
  • 5 Endpoint Protection and Detection (SCOR) 15%
    • Describe Endpoint Protection Platforms (EPP) and Endpoint Detection and Response (EDR) solutions
    • Describe endpoint device management and asset inventory such as MDM, plus endpoint posture assessment
    • Describe endpoint protection with solutions such as Cisco Secure Client and Cisco Secure Malware Analytics
    • Configure endpoint antimalware protection using Cisco Secure Endpoint
    • Interpret Cisco Secure Endpoint malware detection events
    • Configure email security features with Cisco Secure Email Threat Defense
  • 6 Network Access, Visibility, and Enforcement (SCOR) 15%
    • Describe identity management and secure network access concepts such as guest services, profiling, posture assessment, and BYOD
    • Describe device compliance and application control
    • Configure network access control mechanisms such as 802.1X and MAB with Cisco Identity Services Engine, including CoA
    • Explain exfiltration techniques such as DNS tunneling, HTTPS, email, FTP/SSH/SCP/SFTP, ICMP, and cloud storage
    • Describe network visibility and enforcement using telemetry and native AI/ML with XDR and SIEM/SOAR platforms such as Splunk and Cisco XDR
    • Describe Cisco Duo in a zero-trust architecture (Trust Monitor, MFA, Device Trust, health checks, Adaptive Access policies, SSO, and CII)

AWS Certifications

3 Certifications
  • 1 Design Secure Architectures 30%
    • Design secure access to AWS resources
    • Design secure workloads and applications
    • Determine appropriate data security controls
  • 2 Design Resilient Architectures 26%
    • Design scalable and loosely coupled architectures
    • Design highly available and fault-tolerant architectures
  • 3 Design High-Performing Architectures 24%
    • Determine high-performing and scalable storage solutions
    • Design high-performing and elastic compute solutions
    • Determine high-performing database solutions
    • Determine high-performing and scalable network architectures
    • Determine high-performing data ingestion and transformation solutions
  • 4 Design Cost-Optimized Architectures 20%
    • Design cost-optimized storage solutions
    • Design cost-optimized compute solutions
    • Design cost-optimized database solutions
    • Design cost-optimized network architectures
  • 1 Detection 16%
    • Design and implement monitoring and alerting solutions for an AWS account or organization
    • Design and implement logging solutions
    • Troubleshoot security monitoring, logging, and alerting solutions
  • 2 Incident Response 14%
    • Design and test an incident response plan
    • Respond to security events
  • 3 Infrastructure Security 18%
    • Design, implement, and troubleshoot security controls for network edge services
    • Design, implement, and troubleshoot security controls for compute workloads
    • Design and troubleshoot network security controls
  • 4 Identity and Access Management 20%
    • Design, implement, and troubleshoot authentication strategies
    • Design, implement, and troubleshoot authorization strategies
  • 5 Data Protection 18%
    • Design and implement controls for data in transit
    • Design and implement controls for data at rest
    • Design and implement controls to protect confidential data, credentials, secrets, and cryptographic key materials
  • 6 Security Foundations and Governance 14%
    • Develop a strategy to centrally deploy and manage AWS accounts
    • Implement a secure and consistent deployment strategy for cloud resources
    • Evaluate the compliance of AWS resources
  • 1 Cloud Concepts 24%
    • Define the benefits of the AWS Cloud
    • Identify design principles of the AWS Cloud
    • Understand the benefits of and strategies for migration to the AWS Cloud
    • Understand concepts of cloud economics
  • 2 Security and Compliance 30%
    • Understand the AWS shared responsibility model
    • Understand AWS Cloud security, governance, and compliance concepts
    • Identify AWS access management capabilities
    • Identify components and resources for security
  • 3 Cloud Technology and Services 34%
    • Define methods of deploying and operating in the AWS Cloud
    • Define the AWS global infrastructure
    • Identify AWS compute services
    • Identify AWS database services
    • Identify AWS network services
    • Identify AWS storage services
    • Identify AWS AI, ML, and analytics services
    • Identify services from other in-scope AWS service categories
  • 4 Billing, Pricing, and Support 12%
    • Compare AWS pricing models
    • Understand resources for billing, budget, and cost management
    • Identify AWS technical resources and AWS Support options

Microsoft Certifications

3 Certifications
  • 1 Manage Azure Identities and Governance 20-25%
    • Manage Microsoft Entra users and groups
    • Manage access to Azure resources
    • Manage Azure subscriptions and governance
  • 2 Implement and Manage Storage 15-20%
    • Configure access to storage
    • Configure and manage storage accounts
    • Configure Azure Files and Azure Blob Storage
  • 3 Deploy and Manage Azure Compute Resources 20-25%
    • Automate deployment of resources by using Azure Resource Manager templates or Bicep files
    • Create and configure virtual machines
    • Provision and manage containers in the Azure portal
    • Create and configure Azure App Service
  • 4 Implement and Manage Virtual Networking 15-20%
    • Configure and manage virtual networks in Azure
    • Configure secure access to virtual networks
    • Configure name resolution and load balancing
  • 5 Monitor and Maintain Azure Resources 10-15%
    • Monitor resources in Azure
    • Implement backup and recovery
  • 1 Describe Cloud Concepts 25-30%
    • Describe cloud computing
    • Describe the benefits of using cloud services
    • Describe cloud service types (IaaS, PaaS, SaaS)
  • 2 Describe Azure Architecture and Services 35-40%
    • Describe the core architectural components of Azure
    • Describe Azure compute and networking services
    • Describe Azure storage services
    • Describe Azure identity, access, and security
  • 3 Describe Azure Management and Governance 30-35%
    • Describe cost management in Azure
    • Describe features and tools for governance and compliance
    • Describe features and tools for managing and deploying Azure resources
    • Describe monitoring tools in Azure
  • 1 Identify AI concepts and capabilities 40-45%
    • Describe principles of responsible AI
    • Identify AI model components and configurations
    • Identify AI workloads (text, speech, vision, information extraction)
  • 2 Implement AI solutions by using Microsoft Foundry 55-60%
    • Implement generative AI apps and agents by using Foundry
    • Implement AI solutions for text and speech by using Foundry
    • Implement AI solutions with computer vision and image-generation capabilities by using Foundry
    • Implement AI solutions for information extraction by using Foundry

PMI Certifications

2 Certifications
  • 1 People 33%
    • Manage conflict
    • Lead a team
    • Support team performance
    • Empower team members and stakeholders
    • Ensure team members/stakeholders are adequately trained
    • Build a team
    • Address and remove impediments, obstacles, and blockers for the team
    • Negotiate project agreements
    • Collaborate with stakeholders
    • Build shared understanding
    • Engage and support virtual teams
    • Define team ground rules
    • Mentor relevant stakeholders
    • Promote team performance through the application of emotional intelligence
  • 2 Process 41%
    • Execute project with the urgency required to deliver business value
    • Manage communications
    • Assess and manage risks
    • Engage stakeholders
    • Plan and manage budget and resources
    • Plan and manage schedule
    • Plan and manage quality of products/deliverables
    • Plan and manage scope
    • Integrate project planning activities
    • Manage project changes
    • Plan and manage procurement
    • Manage project artifacts
    • Determine appropriate project methodology/methods and practices
    • Establish project governance structure
    • Manage project issues
    • Ensure knowledge transfer for project continuity
    • Plan and manage project/phase closure or transitions
  • 3 Business Environment 26%
    • Plan and manage project compliance
    • Evaluate and deliver project benefits and value
    • Evaluate and address external business environment changes for impact on scope
    • Support organizational change
  • 1 Project Management Fundamentals and Core Concepts 36%
    • Demonstrate an understanding of the various project life cycles and processes
    • Demonstrate an understanding of project management planning
    • Demonstrate an understanding of project roles and responsibilities
    • Determine how to follow and execute planned strategies or frameworks
    • Demonstrate an understanding of common problem-solving tools and techniques
  • 2 Predictive, Plan-Based Methodologies 17%
    • Explain when to use a predictive, plan-based approach
    • Demonstrate an understanding of a project management plan schedule
    • Determine how to document project controls of predictive, plan-based projects
  • 3 Agile Frameworks/Methodologies 20%
    • Explain when to use an adaptive approach
    • Determine how to plan project iterations
    • Determine how to document project controls for an adaptive project
    • Explain the components of an adaptive plan
    • Determine how to prepare and execute task management steps
  • 4 Business Analysis Frameworks 27%
    • Demonstrate an understanding of business analysis role
    • Determine how to conduct stakeholder communication
    • Determine how to gather requirements
    • Demonstrate an understanding of product roadmaps
    • Determine how project methodologies influence business analysis processes
    • Validate requirements through product delivery

ITIL Certifications

1 Certifications
  • 1 Key Concepts of Service Management 10%
    • Recall the definition of service, utility, warranty, customer, user, sponsor, and service management
    • Describe the key concepts of creating value with services
    • Describe the key concepts of service relationships
  • 2 The Four Dimensions of Service Management 10%
    • Describe the four dimensions of service management: organizations and people, information and technology, partners and suppliers, value streams and processes
  • 3 The ITIL Service Value System 20%
    • Describe the ITIL service value system
    • Describe the interconnected nature of the service value chain and how this supports value streams
    • Describe the purpose of each value chain activity
    • Describe the nature, use, and interaction of guiding principles
    • Explain the use of the guiding principles
  • 4 ITIL Management Practices 60%
    • Recall the purpose and key terms of 15 ITIL practices
    • Understand 7 ITIL practices in detail: continual improvement, change enablement, incident management, problem management, service request management, service desk, service level management
    • Know the purpose and practice success factors for all practices